CHIEF OPERATING OFFICER (MORTGAGE BANK) AT MECER CONSULTING LIMITED | CHIEF OPERATING OFFICER JOBS IN ABUJA

About Company:

 Mecer Consulting Limited is a world class Human Capital Development and Business Growth Re-engineering firm. Our services include, but not limited to: Workforce Development - ISO (QMS, EMS, FSMS, ITMS, MDQMS and all other quality certification) Implementation and Audit.

We are recruiting to fill the position above

Job Description:

We are seeking a high-impact Chief Operating Officer (COO) to serve as the strategic engine of our mortgage bank. Based in Abuja, you will hold a pivotal executive seat, responsible for the end-to-end design and execution of the bank's operational infrastructure.

Your mission is to bridge the gap between high-level strategy and clinical execution. You will oversee large-scale banking operations, drive the digital transformation of our mortgage value chain, and ensure absolute regulatory alignment with the CBN and FMBN. This role is for a seasoned leader who can optimize the bank’s cost-to-income ratio while building a resilient, high-performing culture that prioritizes both security and customer experience.

Requirements:

1. Operational Architecture & Efficiency

• Strategic Oversight: Lead all operational units, from branch management to centralized mortgage processing, ensuring that the "engine" of the bank supports rapid scaling.

• Cost Management: Architect and implement cost-to-income optimization strategies, ensuring that operational spend translates directly into business value.

• Service Excellence: Define and enforce the bank’s service standards, ensuring that mortgage delivery is the most efficient and customer-centric in the Nigerian market.

2. Digital Transformation & Process Automation

• Digital Roadmap: Lead the migration from legacy manual processes to automated, digital-first mortgage workflows.

• Fintech Integration: Leverage emerging technologies to enhance digital banking touchpoints, reducing human error and accelerating turnaround times (TAT).

• Innovation Governance: Ensure that all technological implementations are robust, scalable, and aligned with modern cybersecurity standards.

3. Regulatory Governance & Operational Risk

• Compliance Leadership: Serve as the ultimate custodian of compliance regarding CBN, NDIC, FMBN, AML/CFT, and KYC regulations.

• Risk Mitigation: Develop and oversee a comprehensive operational risk management framework, ensuring the bank remains resilient against fraud and systemic failures.

• Internal Controls: Collaborate with Audit and Risk departments to ensure "Zero-Defect" operations and immediate remediation of identified vulnerabilities.

Qualifications and Skills:

Academic & Professional Excellence

• Education: Bachelor’s degree in Banking & Finance, Accounting, Economics, or a related discipline.

• Post-Graduate: An MBA or M.Sc. is highly desirable.

• Certifications: Membership in CIBN, ICAN, or ANAN is a significant advantage, alongside specialized Risk or Operations certifications.

Leadership Experience

• Tenure: 15–20 years of progressive experience in banking or financial services.

• Executive Impact: At least 7–10 years in senior management or executive leadership roles (C-Suite or Group Head level).

• Domain Mastery: Extensive hands-on experience in Mortgage Operations, Branch Management, and Regulatory Liaison.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hr@mecer.consulting using using "MtB-CFO" as the subject of the email.