TECHNICAL SUPPORT PERSONNEL AT PAJUNO DEVELOPMENT COMPANY LIMITED | TECHNICAL JOBS IN LAGOS

About Company:

Pajuno Development Company - We provide effective distribution and support (technical and consumables) of various card issuance machines (centralized and decentralized systems).

Pajuno Development Company Limited is deeply focused on application developments designed for added functionality to our hardware range.

Job Description:

We are seeking a high-velocity and strategically elite Technical Support Personnel to anchor the operational engine of Pajuno. In the precision-driven world of print technology and hardware infrastructure, success is defined by "System Sovereignty", the ability to harmonize complex electromechanical failures with the clinical precision required for Remote Diagnostics, Firmware Troubleshooting, and Information Security Management Systems (ISMS). This role is designed for a "Hardware Architect" with an HND/B.Sc. in Engineering who can blend "Analytical Grit" (leveraging Further Mathematics/Engineering principles) with the "Security Agility" required to classify information assets and mitigate risks.

Requirements:

1. Diagnostic Orchestration & Technical Governance

• Troubleshooting Sovereignty: Diagnose and resolve complex printer hardware/software issues via phone, email, or chat, acting as the primary "Source of Technical Resolution."

• Maintenance Architecture: Guide customers through intricate setup and electromechanical maintenance (cartridge replacement, jam clearance), ensuring the "Source of Operational Uptime."

• Escalation Stewardship: Document high-fidelity solutions in the ticketing system and escalate complex cases with millimetric focus, maintaining the "Source of Knowledge Management."

2. Security Resilience & ISMS Logic

• Asset Sovereignty: Classify and label information assets according to strict security policies, acting as the primary "Source of Data Integrity."

• Risk Architecture: Monitor the security status of technical assets and participate in risk assessments, providing the "Protective Foundation" for Pajuno’s operations.

• Compliance Stewardship: Adhere to all ISMS protocols with clinical focus, ensuring the "Source of Organizational Security Excellence."

3. Performance Integrity & Documentation Power

• Knowledge Sovereignty: Develop and update support materials, FAQs, and manuals, providing the "Analytical Foundation" for customer self-service.

• SLA Architecture: Execute support tasks within strict Service Level Agreements (SLAs), optimizing the "Source of Customer Satisfaction."

• Development Logic: Commit to continuous learning in hardware innovations and security trends, utilizing Engineering expertise to maximize the "Source of Professional Competency."

Qualifications and Skills:

Professional Profile

• Education: HND / B.Sc. in Electrical, Electronics, or Computer Engineering. Proficiency in Further Mathematics is a strategic advantage.

• Experience: 2+ years in hardware technical support, with a preference for those experienced in printers or electromechanical systems.

• Technical Mastery: Strong troubleshooting aptitude and familiarity with professional ticketing systems.

Core Competencies

• Analytical Grit: Strong engineering mindset with the ability to resolve complex mechanical and software conflicts remotely.

• Security Sovereignty: Deep commitment to Information Security Management Systems (ISMS) protocols.

• Communication Power: Clear, concise, and professional communication skills across chat, email, and phone channels.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@pajuno.com using “Technical Support Personnel – [Your State]” as the subject of the email. E.g., “Technical Support Personnel – Lagos.