TEAM MEMBER, GENERAL FRAUD INVESTIGATION AT ECOBANK NIGERIA | FRAUD INVESTIGATION JOBS IN LAGOS

About Company:

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

Job Description:

• The Investigation Officer is responsible for carrying out investigations into reported cases and complaints, and for making concise recommendations to Management.

Key Responsibilities
Financial:

• Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
• Defend the bank’s interest in court/mediation sessions as a result of investigated cases.

Process:

• Prepare investigation report of customers’ complaints and reported fraud incidents stating findings, conclusions and making appropriate recommendation(s).
• Forward report to Management for approval of recommendations.
• Communicate approved recommendation to HR and other relevant departments for implementation.
• Follow-up on implementation of approved recommendations with relevant departments.
• Prepare summary on all approved investigation reports 
• Review, investigate and respond to all enquiries from law enforcement agencies and financial institutions 
• Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement Agencies/Authorities
• Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.
• Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external bodies.
• Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident reports.
• Attend and defend the bank’s interest in all court/mediation session that arose from investigated cases.
• Maintain the bank’s NIBSS portal and upload reported fraud cases on the portal.

Requirements:

Experience & Qualifications:

• Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications is an additional advantage)
• Minimum of 5 year working experience in similar function

Skills, Capabilities & Personal attributes:

• Articulate 
• Strong interpersonal skills 
• Maintain high level writing skill

Knowledge:

• Strong knowledge of banking operations, audit, products & customer segmentation
• Strong accounting knowledge

Personalities and Attributes:

• Paying attention to details
• Honest, punctual, trustworthy and very hardworking
• Always ready to add value to the system

Salary

Application Closing Date: 24th April, 2026

Application Instructions:

Click the button below to apply