SALES & CUSTOMER EXPERIENCE OFFICER AT CUSTOM GIFTS & DESIGNS | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Custom Gifts & Designs is a reputable business platform that promote consumer access to premium gift packaging services and quality retail supplies. Our platform is propagated via partnerships and proven proprietary business systems that assure holistic shopping experience for every occasion.

Job Description:

• Attend to all walk-in customers professionally and promptly
• Receive, welcome, and guide customers in selecting appropriate products
• Demonstrate in-depth knowledge of all CGD products and services
• Educate customers on product options, pricing, and suitability
• Act as Floor Attendant by:
  • Selecting products from shelves for customers, or
  • Liaising with the Inventory & Warehousing Unit to release products from the warehouse

• Pass selected products to the Cashier for ERP invoicing
• Handle all online enquiries and orders via:
  • Website
  • WhatsApp
  • Instagram DM

• Assist online customers with product selection, pictures, and product information until payment is completed
• Transfer all paid online orders to the Inventory Unit via the official WhatsApp group
• Attach complete documentation for online orders, including:
  • Full conversation screenshots
  • Proof of payment

• Save and manage customer contact details strictly on official CGD phones and Gmail accounts
• Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
• Contribute actively to sales targets and customer satisfaction goals

Requirements:

• Willingness to work on a rotational shift basis
• Ability to follow structured processes and company policies strictly
• High level of professionalism, discipline, and accountability
• Customer-focused mindset with strong ethical standards
• Strong sales and customer service skills
• Excellent verbal and written communication skills
• Ability to persuade, upsell, and close sales professionally
• Strong product knowledge or ability to learn quickly
• Attention to detail, especially in order documentation
• Ability to multitask and work under pressure
• Proficiency in WhatsApp, Instagram, and online communication tools

Qualifications and Skills:

• Minimum educational qualification: ND or NCE with 0-1 year experience
• Previous experience in sales, retail, or customer service is an added advantage

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their CV / Resume to: hcm@customgiftsanddesigns.com and copy (CC) customgiftsanddesigns@gmail.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.