REMOTE USER SUPPORT REPRESENTATIVE AT MIGO MONEY INC.

About Company:

Migo is a cloud-based platform that enables companies to offer credit to their consumer and small business customers. Leveraging proprietary datasets, Migo builds ML algorithms to assess credit risk, and then offers credit lines to the companies’ customers. This credit line can be used to make purchases from a merchant or to withdraw cash without the need for point-of-sale hardware or plastic cards. Because of our proprietary data and innovative technical solutions, Migo is able to extend credit to underbanked customers who are not typically covered by credit bureaus.

Job Description:

• Respond to inbound calls, providing timely support and detailed information to customers
• Document interactions accurately in our CRM (Zoho)
• Resolve issues promptly, escalating complex matters to relevant teams
• Provide regular customer updates until issues are resolved
• Collaborate with the inbound team to minimise abandoned calls
• Identify and report product anomalies and recurring issues to supervisors
• Ensure excellent customer experience across channels, adhering to quality assurance standards
• Perform additional tasks as assigned by the User Support Supervisor

Requirements:

Work Structure and Ideal Candidate Profile:

• Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift schedule
• Available to work 5 days/week, including potential weekends and public holidays
• Willing to adapt to night shifts, if required in future
• Possesses 1-6 months of customer service experience in a structured call center environment
• Recent NYSC graduates are encouraged to apply.

Qualifications and Skills:

• 0-1 year work experience
• Excellent typing skills (speed and accuracy)
• Good time management and multitasking abilities
• Ability to collaborate with others and maintain positive relationships
• Strong written and oral communication skills with proper grammar
• Effective listening and analytical skills

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply