CUSTOMER RELATIONSHIP MANAGER INTERN AT MERCATURA ONLINE TECHNOLOGY | REMOTE JOBS IN NIGERIA

About Company:

Mercatura Online Technology is an ICT company based in Nigeria. Mercatura services ranges from Mercatura School of Technology, Mercatech Hub, Mercatura Online Shop and Mercatura ICT which are designed to handle different ICT need based solutions to better the lives of Nigerians. Our mission is to leverage on technology to solve need based problems faced daily by the society.

Through the Mercatura School of Technology we have trained over 8,000 Nigerian youths for over 3years using our non-tuition fee online self-paced learning method with thousands of them certified and now fully employed afterwards in different organisations. We are already training NYSC corp members in various tech courses across Nigeria to prepare them to be employable in the digital economic space. Our Tech Sisters free tech training for African women have trained hundreds of women in Nigeria, Kenya, Rwanda and other parts of Africa for over 2 years which are all verifiable

Job Description:

• We are looking for a motivated, diligent, and customer-focused individual to join our team to work remotely as a Customer Relationship Manager Intern.
• The successful candidate will support the organization in building strong customer relationships, responding to customer needs, resolving complaints, organisational growth and ensuring a positive customer experience.
• This CRM internship is an excellent opportunity for Nigerian fresh graduates who wants to develop practical experience in customer service, relationship management, communication, sales, and business operations.

Key Responsibilities

• Communicate with customers through phone calls, email, social media, and other channels.
• Respond promptly and professionally to customer enquiries.
• Follow up with existing and prospective customers.
• Build and maintain positive relationships with customers.
• Receive, document, and help resolve customer complaints.
• Collect customer feedback and communicate recurring issues to management.
• Maintain accurate customer records and update CRM/customer databases.
• Assist with sourcing and getting customers onboarded or registered and follow-up on their activities.
• Monitor customer satisfaction and identify opportunities to improve the customer experience.
• Support sales and marketing teams with customer-related activities.
• Prepare simple customer reports and maintain records of interactions.
• Remind customers about appointments, orders, payments, services, or other relevant activities.
• Assist in retaining existing customers and identifying potential business opportunities.
• Perform other customer relationship and administrative duties assigned by the supervisor.

Requirements:

• Must be a recent graduate with minimum of OND, NCE, HND, or Bachelor's Degree in Business Administration, Marketing, Communications, Management, or a related field.
• Excellent verbal and written communication skills.
• Friendly, patient, and professional approach to customers.
• Good listening and problem-solving skills.
• Basic computer literacy and ability to work remotely from anywhere in the country.
• Ability to learn or use CRM tools, email, and social media professionally.
• Good organizational and time-management skills.
• Ability to work remotely and independently and as part of a team.
• Willingness to learn and receive feedback.
• Previous customer service, sales, administrative, or CRM experience is an advantage but not mandatory.
• Applicant that is not a fresh graduate should not apply.
• Applicant who have recently applied for any position in the company should not apply.

Preferred Skills:

• Customer service and relationship management
• Communication and interpersonal skills
• Conflict resolution
• Sales and follow-up
• Data entry and record keeping
• CRM software knowledge
• Social media communication
• Basic reporting and documentation

What We Offer

• Practical experience in customer relationship management.
• Hands-on training and mentorship.
• Exposure to CRM tools and business operations.
• Opportunity to develop communication, sales, and professional skills.
• Certificate of internship upon successful completion.
• Letter of recommendation based on performance.
• Opportunity for future employment or contract engagement for outstanding interns.
• Supportive and professional working team.

Salary

Application Closing Date: 30th September, 2026

Application Instructions:

Candidates should send their CV and a brief Application Letter to: vacancy@mercatech.com.ng using "Customer Relationship Manager Intern" as the subject of the email.