RECONCILIATION AND DISPUTE OFFICER AT FAIRMONEY | RECONCILIATION AND DISPUTE JOBS IN LAGOS

About Company:

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

Job Description:

• Logging disputes on the dispute portals and with our processors.
• Ensuring that feedback is provided on disputes logged within 5 working days.
• Refund our cardholders for accepted disputes in a timely and accurately.
• Ensuring that funds for accepted disputes are reversed to our settlement accounts.
• Resolving complaints raised by customers on the app.
• Handle other assigned responsibilities.

Requirements:

• Good analytical skills, high level of accuracy and attention to details.
• Strong Microsoft Excel and data analysis skills.
• Problem-solving skills.
• Be an effective team player with a positive attitude.
• Minimum of three (2) years experience in a similar role.
• Be Smart and agile.
• Based in Lagos.
• Experienced in financial institution, especially Fintech (ie large base of transactions), would be an advantage.
• Need for enthusiasm and interest in the role ie accounting, reporting, cost control.
• Focused on timelines and milestones; extremely organised.
• Doer mentality.
• Pay attention to details.

Salary

Application Closing Date: Not specified

Application Instructions:

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