QUALITY MANAGER AT MONDELĒZ INTERNATIONAL

About Company:

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

Job Description:

Responsibilities

• Ensure quality in the factory and meet quality targets.

• Take full responsibility for people, machinery, and the identification/elimination of quality losses and problems in the department.

• Grow your team’s capabilities and coordinate departmental activities in line with corporate standards, local requirements, and ISO standards.

• Report directly to the plant manager, with dotted line responsibility to corporate quality.

How You Will Contribute

• Ensure all factory quality objectives, goals, and targets (including regional and global commitments) are met.

• Develop and track the department’s budget, while eliminating losses.

• Lead regular plan-do-act-check assessments to plan, execute, review, and adjust actions to meet targets.

• Enforce strict adherence to all relevant laws, food safety quality standards, and consumer requirements for all manufactured products.

• Manage internal and external crisis situations in ways that uphold the company’s image, policies, and business objectives.

• Recruit and structure the department to ensure sufficient resources for achieving plant objectives.

• Set and evaluate performance goals for team members.

• Coach and mentor team members to build capability and performance.

Requirements:

• Quality Strategy & Policy

  • Develop and lead the site Quality Strategy to implement a Quality and Food Safety Management policy that ensures high-quality and safe product manufacturing.

  • Lead the site Quality Policy Compliance strategy to align with Mondelez Quality policies, ensuring accountability for compliance at all times.

  • Drive Consumer Inspired Quality for the plant using IL6S principles, aiming for Zero Defects through advanced problem-solving and process control.

• Quality Systems & Compliance

  • Manage, maintain, and continuously improve the Quality Chain Management System to meet Mondelez and legal requirements.

  • Maintain and review the Document Control System to ensure corporate policy compliance and support ISO certification.

  • Oversee the HACCP Program, including verification, validation, plan reviews, and food safety risk assessments.

  • Manage and improve the Internal Audit Program and traceability exercises to verify QCMS effectiveness.

• Problem Solving & Continuous Improvement

  • Conduct root cause analysis for issues and implement preventive and corrective actions internally and across the supply chain.

  • Investigate consumer and customer complaints, ensuring continuous improvement actions are executed.

• External Engagement & Audits

  • Serve as the plant’s local contact for market quality issues, emergencies, and regional quality communications.

  • Lead external and global Mondelez Quality audits, support accreditations, and host external visits (e.g., ISO 9001:2000, FSSC 22000, PAS 96, MANCAP).

  • Build CTQ (Critical to Quality) visibility and quality control plans aligned with specifications.

• Project & Change Control

  • Provide quality expertise in the Change Control process, ensuring sign-off for projects impacting site quality.

• Team Leadership & Development

  • Manage, develop, and engage the site Quality team, building capability in all quality-related functions (QA, Food Safety, Sanitation, Pest Management, Labs, Consumer Science).

  • Define and deliver quality training, capability-building, and coaching at all organizational levels.

  • Coordinate and manage cross-functional actions for quality and food safety, ensuring consistent implementation.

• Crisis Management & Special Situations

  • Establish communication protocols and timelines for crisis situations.

  • Support the Special Situation Management Team (SSMT) and follow up on crisis management actions.

• Budget & Planning

  • Plan and track investment plans and budgets for the quality department, preparing allocation requests as needed.

• Ethics & Compliance

  • Lead ethically, model compliant behavior, and maintain a safe environment for employees to speak up without fear of retaliation.

  • Ensure employees understand and participate in the compliance program.

• IL6S & High-Performance Systems

  • Lead engagement and capability building to embed IL6S High Performing Work System principles.

• Trade & Cross-Functional Collaboration

  • Coordinate trade quality visits with Sales and CS&L to monitor product performance and promote proper handling and warehousing practices.

  • Liaise with R&D, Procurement, CS&L, Marketing, Sales, and HR to achieve business goals.

  • Act as Secretary to the SSMT, working with the Plant Manager (Chairman).

Education & Certifications

• University Degree in a Science/Technology-based discipline.

• 5–10 years functional experience in Quality (preferably manufacturing) with strong process improvement focus.

• In-depth knowledge of corporate manuals and ISO standards.

Functional Competencies

• Food Safety Systems Management

• QMS Management

• Communication Skills

• Auditing Skills

• Sanitation Principles

• Supplier Quality

• Problem-Solving Skills

Leadership Competencies

• Customer Focus

• Ethics and Values

• Process Management

• Planning

• Listening

• Developing Direct Reports and Others

Other Details

• Travel Requirements: Limited

• Work Schedule: Hybrid

Qualifications and Skills:

• Relevant experience (operations, quality and/or R&D)
• Project management and managing multiple priorities
• Commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical material
• Communicating effectively and leading cross-functional teams
• Statistical processes and problem-solving techniques
• Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance
• Working with customers on quality related issues

Salary

Application Closing Date: 11th August, 2025

Application Instructions:

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