About Company:
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
Job Description:
Monitoring of Existing Process Data:
- Identifying and resolving anomalies through data monitoring
- Optimizing processes with data analytics
- Producing regular service performance reports.
Mapping out Automated Process:
- Analyze customer inquiry trends, pain points, and service bottlenecks to identify directions for process optimization.
- Design and optimize customer service process. Aim for full automation to reduce reliance on human resources.
Requirements:
- Skilled in Office software
- Excellent analytical skills and data-sensitive.
- Proven expertise in analyzing and optimizing end-to-end processes.
Qualifications and Skills:
- Experience: 1-3 years in fintech/digital operation, with focus on customer service.
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
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Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Product Management
Work Level
Experienced
State
Lagos
Country
Nigeria