OUTLET MANAGER AT MARTENS GLOBAL SYNERGY LIMITED

About Company:

Martens Global Synergy is a consultancy firm specializing in sourcing top-tier talent for premium brands in Nigeria. We connect high-performing professionals with businesses that value excellence, precision, and brand alignment.

Job Description:

Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising / Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandizing activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Requirements:

• industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Qualifications and Skills:

• Interested candidates should possess a Bachelor's Degree 
• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related

Salary

Application Closing Date: 30th September, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: okeybams@outlook.com copy: jobroofafrica@gmail.com using the Job Title as the subject of the mail.