BRANCH MANAGER AT PREMIUM HUMAN RESOURCES SOLUTION | BRANCH MANAGER JOBS IN LAGOS

About Company:

At Premium HR Solution, our commitment to excellence extends globally, offering unparalleled coverage to meet the diverse talent needs of organizations around the world. With a robust network spanning continents, we leverage our international reach to connect clients with top-tier professionals, ensuring a truly global approach to talent acquisition and management. Our strategic presence enables us to access, assess, and deliver high-calibre candidates across various industries and geographical locations.

Job Description:

• The Branch Manager is responsible for the overall leadership, performance, and profitability of the branch.
• The role involves driving business growth, managing branch operations, ensuring excellent customer service delivery, and maintaining compliance with regulatory and internal policies.
• The ideal candidate will demonstrate strong leadership, commercial acumen, and a deep understanding of retail and commercial banking operations.

Key Responsibilities
Business Development & Revenue Growth:

• Drive deposit mobilization and grow the branch’s liability and asset portfolio.
• Develop and execute strategies to meet and exceed business targets.
• Identify new market opportunities and expand the customer base across retail and SME segments.
• Build and maintain strong relationships with high-value clients and key stakeholders.

Branch Operations Management:

• Oversee daily branch operations to ensure efficiency and service excellence.
• Ensure adherence to operational policies, procedures, and service standards.
• Monitor branch performance metrics and implement improvement initiatives.

Leadership & People Management:

• Lead, coach, and supervise branch staff to achieve individual and team targets.
• Foster a high-performance culture focused on accountability and results.
• Identify training needs and support staff development and succession planning.

Customer Experience & Service Delivery:

• Ensure exceptional customer service and prompt resolution of customer complaints.
• Drive customer retention and satisfaction initiatives.
• Promote the bank’s products and digital channels to enhance customer engagement.

Risk Management & Compliance:

• Ensure strict compliance with regulatory requirements and internal control policies.
• Monitor and mitigate operational, credit, and fraud risks within the branch.
• Ensure proper documentation and adherence to KYC/AML guidelines.

Financial Performance & Reporting:

• Manage the branch’s budget, profitability, and cost efficiency.
• Prepare and present periodic performance reports to regional management.
• Track and analyze financial performance indicators to drive decision-making.

Key Performance Indicators (KPIs)

• Deposit growth and asset portfolio performance
• Revenue and profitability targets
• Customer acquisition and retention rates
• Loan book quality (NPL ratio)
• Operational efficiency and compliance metrics
• Staff performance and engagement levels.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, or related field.
• 8–12 years’ experience in banking, with at least 3–5 years in a leadership role.
• Strong experience in retail banking, SME banking, or commercial banking.
• Professional certifications (e.g., ACA, ACCA, CIBN) are an added advantage.

Key Skills & Competencies:

• Strong leadership and team management skills
• Business development and sales acumen
• Financial analysis and portfolio management
• Customer relationship management
• Risk awareness and compliance orientation
• Excellent communication and interpersonal skills
• Strategic thinking and problem-solving ability.

Salary

Application Closing Date: 30th July, 2026

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY