OPERATIONS SUPPORT ASSOCIATE

About Company:

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

Job Description:

• Technical Support
• Develops technical knowledge, shadowing more senior team members on technical support escalations

Process Support/Optimization

• Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support

• Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

Data Support/Analysis

• Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

Documentation

• Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Training

• Handles logistics for training rollouts
• Provide support training related activities

UAT

• Handles logistics for User Acceptance Testing

Project Management

• Works on assigned project activities

Requirements:

• Proven years experience
• Diploma to a Bachelor's Degree

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK THE LINK BELOW TO APPLY