OPERATIONS ASSISTANT AT SOFTHILLS LIMITED | OPERATIONS JOBS IN LAGOS

About Company:

We invest more than just funds; we invest our knowledge and experience, our ideas and our infrastructure. Working alongside entrepreneurs and co-founders, we support our ventures from startup to scale to exit, giving them access to the global networks and services they need to grow. This support is bolstered by the innovative partnerships we forge with big businesses. Our digital expertise helps our ventures be more agile, while our partners’ global scope helps them scale faster.

Job Description:

The Operations Assistant will be the central support to the operations and admin team. You’ll manage daily logistics, coordinate deliveries, support executive priorities, maintain office administration, and ensure company operations run smoothly and efficiently. This is a strategic + support role for someone who is extremely organized, proactive, tech-savvy, and confident communicating across teams.

Key Responsibilities

Executive Support

• Manage leadership calendar, meetings, and communications
• Prepare internal and external reports, presentations, and memos
• Organize travel, events, and executive logistics
• Handle confidential information and liaise on behalf of executive management
• Monitor important tasks and follow up on team deliverables

Operations & Logistics

• Track customer orders and coordinate with delivery partners daily
• Confirm customer availability and delivery details (via phone, WhatsApp, SMS)
• Follow up on failed deliveries and assist in resolution
• Maintain delivery logs, inventory sheets, and fulfillment records
• Work closely with Shiploy and Rexfair logistics teams to optimize last-mile delivery

Office & Admin Support

• Handle filing, printing, scanning, and documentation
• Organize physical office space, supplies, and vendor coordination
• Schedule team meetings, take notes, and follow up on action points
• Support onboarding of new hires and admin-related HR tasks
• Serve as a liaison between departments (HR, logistics, customer care)

Requirements:

• Previous experience in e-commerce, logistics, retail or startup environments
• Confidence in dealing with customers and delivery vendors
• Ability to prioritize under pressure and manage multiple workflows
• Fast learner who is comfortable working in a dynamic, multi-brand business

Qualifications and Skills:

• Minimum HND/BSc in any relevant field
• 2–4 years experience in executive, administrative, or operations support roles
• Excellent verbal and written communication
• Proficiency with Google Workspace (Docs, Sheets, Calendar), Excel, WhatsApp Business, and CRM tools
• Strong organization, time management, and multitasking skills
• Discretion in handling confidential information
• High emotional intelligence and problem-solving mindset

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: sleekhr.ng@gmail.com using the position as subject of email.