OFFICER - CUSTOMER OPERATIONS WEST 1.CUSTOMER RELATIONS AND EXPERIENCE AT MTN NIGERIA

About Company:

MTN Nigeria is a leading telecommunications provider in Nigeria, part of the larger MTN Group. It offers a wide range of services, including mobile voice, data, and digital solutions, and is known for its extensive network coverage and large customer base. 

We are recruiting to fill the position below:

Job Description:

• Perform software installation and configuration requests.
• Perform the incident escalation process in compliance with laid-down policies and procedures
• Collect and book in customer phones for warranty repairs
• Communicate credit status to customers
• Identify problematic invoices proactively and promptly notify the billing division
• Assist with printing post-paid client bills
• Generate funds from sales and render after-sales support service 
• Handle cash and ensure correct amounts are paid
• Collect customer phones for warranty repairs
• Escalate and route customer issues to the relevant process operators.
• Perform necessary system transactions related to customer requests.  
• Use organization and time management tools to track cases and meet turnaround times and other required metrics.
• Maintain the Integrity of managing subscriber data/information.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Identify and report on customer-impacting trends. 
• Enlighten and educate customers on new products and initiatives within MTN.  
• Educate customers on the use of products and services.
• Document actions taken to resolve client problems.
• Verify correct cash amounts are paid

Requirements:

• First Degree in any related field
• Fluent in English 

Experience: 3-7 years’ experience, which includes

• Experience working with others.
• Experience working in a medium-sized organization
• Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

Salary

Application Closing Date: 04th August, 2025

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY