NON MAXIMUM DEMAND POST INSTALLATION OPERATIONS OFFICER AT IKEJA ELECTRICITY DISTRIBUTION COMPANY (IKEDC)

About Company:

Ikeja Electric Distribution Company (IKEDC) is one of the largest power distribution companies in Nigeria, committed to delivering reliable and efficient electricity services to our customers. With a strong focus on innovation and sustainability, we aim to transform the energy landscape in Nigeria and contribute to the country's economic development. Our mission is to provide exceptional service while ensuring the safety and well being of our employees and customers At Ikeja Electric, we don’t just power homes and businesses we power careers As a leading energy provider, we are committed to fostering a culture that champions integrity, innovation, and excellence. Our team is the heartbeat of our success, and we thrive on collaboration, continuous improvement, and creating a workplace where everyone can shine.

We are recruiting to fill the position below:

Job Description:

• Will be responsible for assisting BU NMD Post Installation Supervisor in the post metering faulty resolution in the respective Business Units.

Role Accountabilities

• Monitor all NMD customer post metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate accountability of used seals deployed to the Business Unit.
• Overall responsibility and control for the quality of metering infrastructure.
• Periodic customer meter recertification and validation for energy accuracy.
• Daily activity & performance reporting.
• Verification and authentication of customer account number.
• Reconfirmation of customer request for new customer service/load change/name change/address change applications for the respective BU
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department

Requirements:

• First degree in Social science/ Engineering
• Requires 0 - 2 years post qualification experience

Skills & Competencies:

• Relationship management and interpersonal skills.
• Data reconciliation and review skills
• Fair Knowledge of metering
• Good knowledge of industry related regulations
• Planning and Organizing
• Knowledge of electricity body requirements.
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY