MULTIPLE POSITIONS AT PACT MICROFINANCE BANK

Position: Head of Operations

Location: Epe, Lagos, Nigeria
Employment Type: Full-Time
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

We are looking for a proactive and detail-oriented Head of Operations to manage and oversee the operational functions of our Epe branch. The ideal candidate will ensure seamless day-to-day banking operations while maintaining high standards of compliance, efficiency, and service delivery.

Key Responsibilities

1. Operations Management:

• Oversee the daily operations of the branch, including customer service, cash management, and transaction processing.

• Ensure all operations adhere to CBN regulations, internal policies, and microfinance banking best practices.

• Monitor operational efficiency and implement strategies to optimize workflows and reduce costs.

2. Risk Management and Compliance:

• Develop and enforce risk management frameworks to mitigate operational risks.

• Conduct regular internal audits to ensure adherence to regulatory standards.

• Maintain accurate and up-to-date records for reporting to the regulatory authorities.

3. Team Leadership:

• Supervise and support operations staff, ensuring they are well-trained and motivated to deliver excellent service.

• Conduct periodic performance evaluations and address skill gaps through coaching and development.

4. Customer Service Excellence:

• Ensure timely resolution of customer complaints and disputes.

• Maintain high service standards to enhance customer satisfaction and loyalty.

5. Cash Flow Management:

• Supervise cash management processes, including vault operations and cash reconciliation.

• Ensure adequate cash availability to meet customer demand while minimizing excess holdings.

6. Technology and Process Improvement:

• Collaborate with IT teams to implement and maintain efficient banking systems.

• Identify and implement process improvements to enhance operational effectiveness.

Required Qualifications and Skills

Education:

• A minimum of a Bachelor's degree in Banking & Finance, Business Administration, Economics, or a related field.

• Professional certifications (e.g., CIBN, ICAN, ACCA) are highly desirable.

Experience:

• A minimum of 5–7 years of experience in banking operations, preferably within the microfinance sector.

• At least 3 years in a leadership or managerial role overseeing operations.

Skills:

• Strong understanding of microfinance banking principles, branch operations, and cash management.

• Proven ability to manage risks and ensure regulatory compliance.

• Exceptional organizational and multitasking abilities.

• Strong leadership, communication, and problem-solving skills.

• Familiarity with CBN regulations and Nigerian microfinance banking standards.

• Proficiency in using banking software and Microsoft Office Suite.

Why Join Pact Microfinance Bank?

• Be part of a dynamic team working to drive financial inclusion and grassroots development.

• Competitive salary and performance-based incentives.

• Opportunity for career growth and professional development within a fast-growing institution.

How to Apply

Interested candidates should submit their CV and a cover letter detailing their experience and qualifications to hr@pactmfb.ng with the subject line: Head of Operations - Epe

Application Deadline: April 12, 2025
Pact Microfinance Bank is an equal-opportunity employer. Only shortlisted candidates will be contacted.

 

Position: Direct Sales Agents

Location: Epe, Lagos, Nigeria
Employment Type: Contract
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

We are looking for dynamic Direct Sales Agents (DSA) to join our Epe branch. Reporting to the Branch Manager, the DSAs will be responsible for acquiring customers, promoting the bank’s products, and driving revenue through direct sales and engagement strategies.

Key Responsibilities

1. Sales and Marketing:

• Actively promote and sell the bank’s loan and savings products to potential customers.

• Conduct field sales, cold calls, and direct engagement to acquire new clients.

• Educate prospective customers on the benefits and features of the bank’s financial products.

2. Customer Engagement and Relationship Management:

• Identify and engage potential customers within assigned areas.

• Build and maintain long-term relationships with clients.

• Ensure excellent customer service and address inquiries professionally.

3. Field Marketing & Community Engagement:

• Conduct grassroots marketing and referrals within local communities.

• Represent PACT MFB at local business and networking events.

4. Market Intelligence & Reporting:

• Provide market feedback on customer needs and competitor activities.

• Maintain accurate sales and client records.

Required Qualifications and Skills

Education:

• Minimum of OND, HND, or bachelor’s degree in Marketing, Business Administration, Finance, or related fields

• Must be near Epe or live in Epe

Experience:

• Minimum of 1–3 years of experience in sales, preferably in microfinance banking or financial services.

• Proven track record of meeting or exceeding sales targets.

Skills:

• Fluent in English with excellent communication and interpersonal skills.

• Strong negotiation, persuasion, and relationship-building abilities.

• Self-driven and target-oriented, capable of working independently.

• Basic knowledge of microfinance products (loans, savings, insurance).

• Ability to use Microsoft Office tools and digital platforms is an advantage.

Compensation & Benefits

• Salary: ₦100,000 – ₦150,000 (based on experience)

• Commission: Additional earnings based on sales performance

• Growth Opportunities: Potential for full-time employment based on performance

• Training & Development: Regular learning sessions to enhance skills

• Benefits: Health insurance, work tools, and career advancement opportunities

Why Join Pact Microfinance Bank?

• Work with a dynamic and innovative team focused on empowering communities.

• Competitive salary and performance-based incentives.

• Opportunity for career growth and professional development within a fast-growing institution.

How to Apply

Send your CV and cover letter detailing your experience to hr@pactmfb.ng with the subject line: DSA - Epe

Application Deadline: April 12, 2025
Only shortlisted candidates will be contacted.

Position: Customer Experience Officer

Location: Epe, Lagos, Nigeria
Employment Type: Full-Time
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

We are seeking personable and proactive Customer Experience Officers to join our Epe branch. The successful candidates will be the first point of contact for customers, ensuring their banking needs are met while delivering exceptional customer service.

Key Responsibilities

1. Customer Engagement:

• Welcome customers warmly and professionally.

• Assist customers with inquiries about products and services.

• Guide customers through account opening, loan applications, and other banking processes.

2. Problem Resolution:

• Address and resolve customer complaints promptly.

• Escalate unresolved issues to the appropriate departments when necessary.

3. Service Promotion:

• Educate customers about the bank's products, services, and digital banking channels.

• Promote cross-selling opportunities by identifying customer needs and recommending solutions.

4. Feedback Collection:

• Gather and document customer feedback to help improve the bank’s services.

• Provide regular reports to management on customer satisfaction levels.

5. Operational Support:

• Ensure customer details are accurately recorded in the bank’s database.

• Collaborate with other departments to enhance the customer experience.

Required Qualifications and Skills

Education:

• Minimum of an OND, HND, or Bachelor’s degree in any relevant field

• Close proximity to Epe is a must

Experience:

• Previous experience in customer service or a related role is an advantage

Skills:

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict-resolution abilities

• Ability to multitask and work under pressure

• Proficiency in basic computer applications (e.g., Microsoft Office)

• A customer-centric mindset with attention to detail

Why Join Pact Microfinance Bank?

• Opportunity to make a meaningful impact in community banking

• Competitive salary and benefits package

• Professional development and career growth opportunities

How to Apply

Interested candidates should submit their CV and a cover letter detailing their experience and qualifications to hr@pactmfb.ng with the subject line: Customer Experience Officer - Epe

Application Deadline: April 12, 2025
Only shortlisted candidates will be contacted.

 

Position: Teller Officer

Location: Epe, Lagos, Nigeria
Employment Type: Full-Time
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

We are seeking dependable and detail-oriented Teller Officers to join our Epe branch. The successful candidates will be responsible for performing efficient and accurate banking transactions, delivering exceptional customer service, and supporting the bank's financial operations.

Key Responsibilities

1. Transaction Processing:

• Accurately process cash deposits, withdrawals, transfers, and other financial transactions.

• Handle utility bill payments, loan repayments, and other teller services efficiently.

2. Customer Service:

• Greet customers warmly, address inquiries, and provide assistance with banking needs.

• Promote and explain the bank's products and services to customers.

3. Cash Management:

• Balance cash drawers daily to ensure accuracy.

• Maintain adequate cash supply to meet customer demands while adhering to cash limits.

4. Fraud Prevention and Compliance:

• Verify customer identification and ensure transactions comply with internal policies and CBN regulations.

• Report any suspicious or fraudulent activities to the appropriate authority.

5. Administrative Support:

• Maintain accurate and up-to-date records of transactions.

• Assist with other operational tasks as assigned by the Branch Manager.

Required Qualifications and Skills

Education:

• Minimum of an OND, HND, or Bachelor’s degree in any relevant field

• A close proximity to Epe is required

Experience:

• Previous experience as a teller or in a customer-facing role is an advantage but not mandatory

Skills:

• Strong numerical and cash-handling skills

• Excellent customer service and communication skills

• High level of accuracy and attention to detail

• Ability to multitask and work effectively under pressure

• Proficiency in basic computer applications (e.g., Microsoft Office)

Why Join Pact Microfinance Bank?

• Be part of a growing institution committed to financial inclusion and community development

• Competitive salary and benefits package

• Opportunities for professional development and career growth

How to Apply

Interested candidates should submit their CV and a cover letter detailing their experience and qualifications to hr@pactmfb.ng with the subject line: Teller Officer - Epe

Application Deadline: April 12, 2025
Only shortlisted candidates will be contacted.

Position: IT Officer

Location: Epe, Lagos, Nigeria
Employment Type: Full-Time
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

As we continue to expand, we seek a skilled IT Officer to manage and support our IT infrastructure, ensuring seamless operations and security.

Key Responsibilities

1. IT Infrastructure Management:

• Oversee the installation, configuration, and maintenance of all IT systems, including hardware, software, and networks.

• Ensure optimal performance and uptime of the bank's IT infrastructure, including servers, workstations, and communication systems.

2. Systems Support and Troubleshooting:

• Provide technical support to all staff, resolving IT-related issues promptly.

• Troubleshoot hardware, software, and network problems to minimize disruptions.

3. Data Security and Backup:

• Implement and monitor data security measures to safeguard the bank's sensitive information.

• Ensure regular backups of critical data and test recovery processes.

4. Core Banking System Support:

• Manage and maintain the core banking application, ensuring smooth operations.

• Liaise with third-party vendors for updates, troubleshooting, and system integrations.

5. Network and Internet Management:

• Manage local area networks (LAN), wide area networks (WAN), and internet connectivity for the branch.

• Monitor network performance and implement improvements as needed.

6. IT Policy Implementation:

• Develop and enforce IT policies, procedures, and standards in line with regulatory requirements.

• Ensure compliance with CBN guidelines on IT security and operations.

Required Qualifications and Skills

Education:

• A minimum of a Bachelor’s degree in Computer Science, Information Technology, or a related field

• Relevant IT certifications (e.g., CCNA, ITIL, CompTIA, or MCP) are an added advantage

• Close proximity to Epe is required

Experience:

• At least 3–5 years of experience in IT management, preferably in the banking or financial services sector

• Hands-on experience with core banking systems, networks, and IT support

Skills:

• Strong knowledge of IT infrastructure, networking, and system administration

• Proficiency in managing core banking applications and financial software

• Excellent problem-solving and troubleshooting skills

• Strong understanding of cybersecurity principles and practices

• Ability to work independently and under pressure

Why Join Pact Microfinance Bank?

• Be part of an innovative team working to revolutionize digital banking

• Competitive salary package and benefits

• Opportunities for career growth and skill development

How to Apply

Interested candidates should submit their CV and a cover letter detailing their experience and qualifications to hr@pactmfb.ng with the subject line: IT Officer - Epe

Application Deadline: April 12, 2025
Only shortlisted candidates will be contacted.

 

Position: Internal Audit, Risk, and Compliance Officer

Location: Epe, Lagos, Nigeria
Employment Type: Full-Time
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

As we expand, we are seeking a diligent and detail-oriented Internal Audit, Risk, and Compliance Officer to oversee internal audit functions, manage risks, and ensure regulatory compliance at our Epe branch. The successful candidate will report to the Head of Risk and Compliance and play a critical role in strengthening the bank’s internal controls and governance framework.

Key Responsibilities

1. Internal Audit Functions:

• Conduct periodic audits of financial, operational, and compliance activities to ensure adherence to internal controls, policies, and regulatory requirements

• Evaluate the effectiveness of internal processes and recommend improvements

• Prepare detailed audit reports and present findings to the Head of Risk and Compliance

2. Risk Management:

• Identify, assess, and monitor operational, financial, and compliance risks within the bank

• Collaborate with relevant departments to develop risk mitigation strategies

• Maintain the risk register and ensure that risks are appropriately escalated and addressed

3. Regulatory Compliance:

• Ensure the bank’s operations comply with all CBN guidelines, Anti-Money Laundering (AML) laws, and other regulatory requirements

• Conduct periodic compliance reviews and report findings to management

• Provide training and guidance to staff on compliance matters, including regulatory updates

4. Control Testing and Monitoring:

• Perform regular testing of internal controls to identify weaknesses and ensure effectiveness

• Develop and monitor action plans to address control deficiencies

5. Fraud Prevention and Investigation:

• Monitor transactions and systems for signs of fraud or irregularities

• Conduct investigations into suspected fraud or breaches of policy and recommend corrective actions

6. Reporting:

• Prepare monthly and quarterly risk, compliance, and audit reports for submission to management and regulatory authorities

• Assist the Head of Risk and Compliance in preparing reports for the Board and external stakeholders

Required Qualifications and Skills

Education:

• An HND/Bachelor’s degree in Accounting, Finance, Economics, or a related field

• Professional certifications such as ACA, ACCA, CISA, or CRISC would be an advantage

• Proximity to Epe is required

Experience:

• Minimum of 2–4 years of experience in internal audit, risk management, or compliance within the financial services or microfinance sector

• Familiarity with CBN guidelines and other regulatory requirements for microfinance banks

Skills:

• Strong understanding of internal controls, risk management principles, and compliance frameworks

• Excellent analytical and problem-solving skills

• Proficiency in Microsoft Office and audit/risk management software

• Strong communication and report-writing skills

• High level of integrity, attention to detail, and ability to maintain confidentiality

Why Join Pact Microfinance Bank?

• Be part of a growing institution committed to financial inclusion and community development

• Competitive salary and benefits package

• Opportunities for professional development and career growth

How to Apply

Send your CV and cover letter detailing your experience and qualifications to hr@pactmfb.ng with the subject line: Internal Audit, Risk, and Compliance Officer - Epe

Application Deadline: April 12, 2025
Only shortlisted candidates will be contacted.

 

Position: Operations Officer

Location: Epe, Lagos, Nigeria
Employment Type: Full-Time
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

We are seeking an organized and detail-oriented Operations Officer to join our team in Epe. Reporting to the Head of Operations, the Operations Officer will play a key role in ensuring smooth day-to-day branch operations while delivering excellent service to customers.

Key Responsibilities

1. Branch Operations Support:

• Assist in managing daily branch operations, including account opening, transaction processing, and cash handling

• Ensure timely and accurate reconciliation of all financial transactions

2. Customer Service:

• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers on available products and services

• Assist in the onboarding of new customers and educate them on the use of digital banking services

3. Compliance and Documentation:

• Ensure all operations comply with CBN regulations, internal policies, and microfinance banking standards

• Maintain accurate and up-to-date records of transactions and customer documentation

4. Cash Management:

• Monitor cash inflows and outflows to ensure the branch maintains adequate liquidity

• Support the Head of Operations in daily cash reconciliation and vault management

5. Operational Efficiency:

• Identify opportunities for process improvement and contribute to streamlining branch operations

• Work closely with the Head of Operations to ensure operational targets are met

6. Risk Management:

• Adhere to all internal control measures to mitigate risks and ensure the safety of customer funds

• Promptly escalate any suspicious or fraudulent activities to the Head of Operations

Required Qualifications and Skills

Education:

• A minimum of a HND/Bachelor’s degree in Banking & Finance, Business Administration, Economics, or a related field

• Professional certifications (e.g., CIBN, ICAN, ACCA) is an advantage

• Close proximity to Epe is required

Experience:

• Minimum of 2–4 years of experience in banking operations, preferably in the microfinance sector

• Hands-on experience with transaction processing and customer service is highly desirable

Skills:

• Knowledge of microfinance banking operations, cash handling, and customer service principles

• Strong organizational skills and attention to detail

• Proficiency in banking software and Microsoft Office tools

• Excellent communication and interpersonal skills

• Ability to multitask and work under pressure

Why Join Pact Microfinance Bank?

• Work with a dynamic and innovative team focused on empowering communities

• Competitive salary and performance-based incentives

• Opportunity for career growth and professional development within a fast-growing institution

How to Apply

Send your CV and cover letter detailing your experience and qualifications to hr@pactmfb.ng with the subject line: Operations Officer - Epe

Application Deadline: April 12, 2025
Only shortlisted candidates will be contacted.

Position: Marketing Officer

Location: Epe, Lagos, Nigeria
Employment Type: Full-Time
Application Deadline: April 12, 2025

About Pact Microfinance Bank

Pact Microfinance Bank is a customer-focused financial institution licensed by the Central Bank of Nigeria (CBN). With a commitment to giving customers a personalised edge in banking, we provide affordable, accessible, and transparent financial services tailored to meet the needs of individuals, businesses, and communities.

We are looking for a dynamic Marketing Officer to join our Epe branch. Reporting to the Branch Manager, the Marketing Officer will be responsible for promoting the bank's products, growing the customer base, and driving revenue through strategic marketing and client engagement initiatives.

Key Responsibilities

1. Marketing and Business Development:

• Develop and implement marketing strategies to grow the branch’s customer base and deposits

• Promote the bank’s financial products, including loans, savings, and digital banking services

• Identify new business opportunities and establish relationships with individuals, businesses, and community organizations

2. Customer Acquisition and Retention:

• Drive customer acquisition through grassroots marketing, referrals, and direct sales

• Maintain strong relationships with existing customers to ensure satisfaction and loyalty

3. Sales Execution:

• Achieve assigned sales and deposit mobilization targets

• Provide customers with tailored financial solutions that meet their needs

4. Community Engagement:

• Represent the bank at community events, trade fairs, and business forums

• Act as the liaison between the bank and local organizations to build trust and enhance visibility

5. Reporting and Analysis:

• Provide regular updates to the Branch Manager on marketing activities, customer feedback, and competitor insights

• Analyze sales performance and suggest strategies for improvement

Required Qualifications and Skills

Education:

• A bachelor’s degree or HND in Marketing, Business Administration, or a related field

• Proximity to Epe is required

Experience:

• Minimum of 2–4 years of experience in sales and marketing, preferably in the microfinance or financial services sector

• Proven track record of meeting or exceeding sales targets

Skills:

• Strong knowledge of microfinance banking products and services

• Excellent communication, negotiation, and relationship-building skills

• Goal-oriented, proactive, and self-motivated

• Proficiency in Microsoft Office tools and digital marketing is an added advantage

Why Join Pact Microfinance Bank?

• Work with a dynamic and innovative team focused on empowering communities

• Competitive salary and performance-based incentives

• Opportunity for career growth and professional development within a fast-growing institution

How to Apply

Send your CV and cover letter detailing your experience and qualifications to hr@pactmfb.ng with the subject line: Marketing Officer - Epe

Application Deadline: April 12, 2025
Only shortlisted candidates will be contacted.