IT SUPPORT ASSISTANT AT JOHNGATE INDUSTRIAL COMPANY LIMITED | ITSUPPORT JOBS IN LAGOS

About Company:

Johngate Industrial Company Limited human safety and comfort in driving is our most valuable priority,that is while we are the best suppliers of quality automobile products in Nigeria.

Job Description:

We are seeking a high-velocity and solution-oriented IT Support Assistant to anchor the digital frontlines at our Alakija facility. In a modern corporate environment, success is defined by "Uptime Sovereignty", the ability to harmonize rapid-response technical troubleshooting with the clinical precision required to manage hardware lifecycles and network security. This role is designed for a "Technical Architect" who can blend "Hardware Grit" (laptop and printer maintenance) with the "System Agility" required to manage VPNs, email configurations, and user account security.

Requirements:

1. Technical Success & Problem Orchestration

• Rapid-Response Support: Act as the first line of defense for all software, hardware, and network inquiries, resolving issues via walk-ins, email, or remote diagnostic tools.

• Connectivity Governance: Troubleshoot and resolve complex problems involving VPNs, email systems, and office peripherals (printers, scanners) to ensure zero-delay in employee productivity.

• Issue Diagnosis: Utilize clinical troubleshooting methods to identify root causes of system failures and implement long-term fixes rather than temporary patches.

2. Infrastructure Setup & Security Stewardship

• Workstation Architecture: Install, configure, and update workstations, ensuring every employee has a high-fidelity operating system and application environment.

• Security Vigilance: Monitor systems for anomalies, applying security patches and antivirus updates with millimetric precision to protect the company’s digital assets.

• Account Sovereignty: Manage the full lifecycle of user accounts, configuring permissions and security settings to ensure data access follows the principle of "least privilege."

3. Asset Management & Technical Documentation

• Inventory Governance: Maintain a meticulous, up-to-date inventory of all IT equipment and hardware, ensuring the facility is always audit-ready.

• Infrastructure Support: Assist in the physical organization and maintenance of the Server Room and network cabling, ensuring structural integrity and cooling efficiency.

• Knowledge Architecture: Create and maintain high-quality technical guides, FAQs, and documentation that empower employees to solve basic IT hurdles independently.

Qualifications and Skills:

Professional Profile

• Education: Relevant Degree or Diploma in Computer Science, Information Technology, or a related technical field.

• Experience: Proven experience in a technical support or IT helpdesk role, demonstrating a track record of resolving complex hardware and network issues.

• Location: Must be able to work Full-Time Onsite in Alakija, Lagos.

Core Competencies

• Technical Grit: Proficiency in Windows/MacOS, VPN configuration, and basic networking (TCP/IP, DNS).

• Communication Power: Ability to translate complex technical jargon into clear instructions for non-technical staff.

• Problem-Solving Prowess: A proactive, "can-do" attitude with the ability to work under pressure during system outages.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Resume to: johngate1234hr@gmail.com using the Job Position as the subject of the mail.

Note: Proximity will be given to applicants living within and around Alakija environs.