HELP DESK OFFICER AT EKO MAINTENANCE LIMITED

About Company:

Eko Maintenance Limited is a fast-expanding facility management company specializing in the maintenance of high-rise building facilities, with its headquarters located in Victoria Island, Lagos.

Job Description:

• Leverage advanced proficiency in Microsoft Office Suite to streamline administrative tasks and improve operational efficiency.

• Coordinate and prioritize tasks within the Helpdesk and Operations Department.

• Serve as a key support resource for the manager, facilitating effective communication through emails, letters, reports, and other correspondence.

• Perform administrative duties, including documentation, data entry, and record management within the operations department.

• Monitor and manage follow-up and feedback systems to gather insights, track progress, and drive improvements.

• Ensure timely communication with clients and contractors, keeping them updated on schedules, progress, and service-related matters.

• Collaborate with internal teams to optimize workflows, implement best practices, and achieve departmental goals.

• Maintain accurate records, reports, and documentation related to helpdesk activities, user interactions, and service requests.

Requirements:

• Bachelor’s degree in information technology, Computer science, Business Administration or related field
• Minimum of 3 years experience in Helpdesk coordination, technical support or administrative roles
• Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system
• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
• Excellent organization abilities wit attention to details and a proactive approach to problem solving.

Salary

Application Closing Date: 31st August, 2025

Application Instructions:

Interested and qualified candidates should forward their CV to recruitment2@ekomaintenance.com using the position as subject of email.