HEAD OF OPERATIONS AT 1TECHLINK LIMITED | OPERATIONS JOBS IN LAGOS

Job Description:

• The Head of Operations is responsible for designing and executing efficient operational strategies across all subsidiaries of 1Techlink.
• This individual will oversee day-to-day activities, ensure optimal performance across departments, and align operations with the company’s strategic vision.
• The ideal candidate will be results-driven, process-oriented, and capable of managing the complexities of a multi-sector organization.

Key Responsibilities
General Operations Management:

• Oversee daily operations across all verticals: e-commerce, academy, loan services, and POS services.
• Develop and implement standard operating procedures (SOPs) to ensure consistency and quality across functions.
• Monitor operational KPIs and ensure adherence to SLAs, timelines, and targets.
• Collaborate with finance, HR, technology, and legal teams to ensure smooth organizational coordination.

Loans and POS Business:

• Ensure the efficient deployment and maintenance of POS terminals.
• Oversee credit application processes, risk assessments, and loan disbursement workflows.
• Ensure all CBN compliance standards are met.
• Implement fraud control measures and risk mitigation strategies.

Strategic & Team Leadership:

• Lead, mentor, and motivate operational team leads across all businesses.
• Participate in long-term strategic planning and expansion discussions.
• Continuously identify and implement cost-saving initiatives and operational efficiencies.
• Prepare regular operational reports and insights for executive leadership.

E-commerce (Qwikkie):

• Supervise vendor onboarding, product logistics, delivery systems, and customer satisfaction frameworks.
• Ensure efficient last-mile delivery, inventory management, and vendor relations.
• Work closely with product and tech teams to optimize the Vendor, Customer, and Rider apps.
• Ensure compliance with regulatory and consumer protection laws.

Edutech (1Techlink Academy):

• Oversee administrative and academic operations, curriculum rollout, and tutor recruitment.
• Ensure student enrollment targets, platform usability, and learner satisfaction.
• Develop operational strategies for online and physical training delivery.
• Collaborate with content creators, instructors, and the tech team for course availability.

Performance Metrics (KPIs)

• Operational efficiency and turnaround time reduction
• Vendor/Tutor/Agent onboarding success rates
• Compliance and audit outcomes
• Business unit profitability and support.
• Customer satisfaction and retention
• Cost-to-serve ratio improvements

Requirements:

• Strategic Thinking and Execution
• Strong Leadership and People Management
• Tech-Savvy with a Systems Mindset
• Regulatory and Risk Awareness.
• Operational Excellence and Innovation
• Project Management and Prioritization
• Analytical and Data-Driven Decision Making

Qualifications and Skills:

• Bachelor’s Degree in Business Administration, Operations Management, or related fields (MBA or certifications a plus).
• Deep knowledge of compliance and regulatory requirements.
• Strong leadership, organizational, and interpersonal skills.
• Tech-savvy and systems-oriented.
• 5–10 years in operational leadership roles, preferably across tech, fintech, or e-commerce.
• Experience managing multi-vertical operational models.
• Proven track record in implementing systems and improving productivity.

Salary

Application Closing Date: 30th August, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: hr@1techlink.com using the Job Title as the subject of the mail