HEAD - IT SERVICES OPERATION

About Company:

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Description:

• Lead and manage IT operations and support teams
• Develop and implement IT services operation and management strategies
• Ensure high availability, reliability, and security of digital financial services platforms
• Oversee incident management, problem management, and change management processes
• Manage services operation and support across the tech stack of a complex enterprise IT Architecture.
• Collaborate with cross-functional teams to drive business growth and innovation
• Develop and maintain relationships with vendors, partners, and stakeholders
• Oversee and guide the IT quality assurance and testing processes
• Stay up-to-date with industry trends, best practices, and emerging technologies

Requirements:

A minimum of 9 to 17 years’ total experience in a similar position  

• Proven experience in IT operations, support, and service management, with at least 5 years of team supervision.
• Strong technical expertise in fintech or related industry
• Strong issue resolution and troubleshooting acumen 
• Functional exposure and familiarity with Telecommunications services and technologies.
• Excellent leadership, communication, and problem-solving skills
• Strong understanding of IT service management frameworks (e.g., ITIL, CoBIT etc).

Qualifications and Skills:

• Bachelor or equivalent degree/qualification in Engineering, Numerate science or related field
• Relevant post graduate qualification is an advantage

Salary

Application Closing Date: 16th May, 2025

Application Instructions:

Click the link below to apply