PARTNER - CLIENT SUCCESS STRATEGIC AND GLOBAL, ENTERPRISE BUSINESS AT MTN NIGERIA | TELECOMMUNICATIONS JOBS IN LAGOS

About Company:

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Description:

• Ensure top quality customer support in all areas of key account management.

Reports To: Manager - Client Success Strategic and Global Clients
Division: Enterprise Business 

Key Responsibilities

• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure QA and prompt invoice delivery
• Ensure resolution of ALL service provisioning and sales support PPPs items
• Analysis of customer requests for prompt resolution
• Ensure end-to-end internal customer experience management
• Adequate feedback on requests is provided to requesters
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and taking proactive steps to resolve the identified issues
• Liaise with support teams (within and outside EB) in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers (i.e. Activation, SIM Swaps, Migrations, etc.)
• Achieve at least 80% score in EB Customer Satisfaction internal surveys.

Requirements:

Education:

• First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred) 
• Service Management certification (added advantage)
• Fluent in English

Experience:
3-7 years’ experience in an area of specialization; with experience working with others which includes

• Experience working in a medium organization 
• Experience in the telecommunications industry in a similar role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
• Membership of Professional Customer Service/Relations associations will be an added advantage.

Salary

Application Closing Date: 13th July, 2026

Application Instructions:

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