HEAD, CUSTOMER SUCCESS AT DANGOTE

About Company:

Dangote Group continues to grow its focus of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa. Our vision is to be a world-class enterprise that is passionate about the quality of life of the general populace and high returns to stakeholders. Our mission is to touch the lives of people by providing their basic needs. We continue to sustain and improve on our market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Port Operations, Packaging Material Production and Salt Refining.

Job Description:

• Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
• Manage, coach, and oversee the daily workload, case management, and performance of the regional team of Service Support Supervisors and Officers.
• Prepare and present regular reports on regional service trends, challenges, team performance, and customer sentiment to the Head of Customer Success.
• Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.

Key Interfaces:

• Internal: Head of Customer Success, Service Support Supervisors, Key Partner Stations.
• External: Customers within the region.

Requirements:

• Direct experience in Nigeria's downstream oil and gas retail sector is mandatory.
• Strong understanding of customer service principles and practices.
• Excellent leadership, coaching, and conflict resolution skills.
• Willingness to travel within the designated region.

Qualifications and Skills:

• BSc in Business Administration or a related discipline.
• 5-7 years of experience in customer service, with at least 2 years in a team lead or supervisory role.

Salary

Application Closing Date: Not specified

Application Instructions:

Dangote Group continues to grow its focus of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa. Our vision is to be a world-class enterprise that is passionate about the quality of life of the general populace and high returns to stakeholders. Our mission is to touch the lives of people by providing their basic needs. We continue to sustain and improve on our market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Port Operations, Packaging Material Production and Salt Refining.