GENERAL MANAGER AT KHENPRO GLOBAL SERVICES

About Company:

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery.

Job Description:

• Develop and implement business strategies to achieve the company’s short- and long-term growth objectives.
• Drive expansion plans, including opening new outlets and improving existing operations.
• Monitor industry trends, competition, and regulatory changes to maintain competitive advantage.

Operations Management:

• Provide oversight and direction for all retail outlets nationwide.
• Ensure seamless coordination of supply chain, inventory, and distribution across outlets.
• Establish and monitor KPIs (sales, profitability, customer satisfaction, compliance).
• Drive operational efficiency and standard operating procedures (SOPs) across stores.

Regulatory & Compliance:

• Ensure all outlets comply with Pharmacy Council of Nigeria (PCN) and NAFDAC requirements.
• Enforce professional pharmacy practice standards across all branches.
• Safeguard ethical practices, patient safety, and adherence to pharmaceutical regulations.

Financial & Business Performance:

• Manage P&L, budgeting, and financial planning for all outlets.
• Optimize revenue streams and control costs to maximize profitability.
• Introduce innovative retail pharmacy models (digital health, e-commerce, loyalty programs).

People Management:

• Lead, motivate, and mentor Regional/Store Managers, Pharmacists, and staff across branches.
• Drive performance management, succession planning, and staff development initiatives.
• Foster a culture of accountability, innovation, and customer-centric service.

Requirements:

• Strategic thinking & execution
• Multi-outlet operational management
• Regulatory compliance expertise
• Financial management & commercial awareness
• Supply chain & inventory optimization
• Leadership & team development
• Customer service orientation

Qualifications and Skills:

• Must be a licensed Pharmacist (B.Pharm, Pharm.D, or equivalent).
• Minimum of 12–15 years of progressive experience in retail pharmacy management, with at least 5 years in a multi-store leadership role.
• Proven track record in overseeing nationwide or large-scale retail operations.
• Strong business acumen with demonstrated success in managing P&L and driving growth.
• Deep understanding of Nigerian pharmaceutical regulations and retail dynamics.
• Excellent leadership, communication, and decision-making skills.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV  to: hr@khenpro.com using the Job Position as the subject of the mail.