FRONT DESK / RECEPTION OFFICER AT REN SAN & CO. | FRONT DESK / RECEPTION JOBS IN ABUJA

About Company:

Ren San & Co. is a business support and full-service brand strategy firm. Our purpose is to help clients achieve their goals by developing and growing their brand, project, or event. We think of ourselves as more than just service providers, we are an extension of their team.

Job Description:

The Front Desk / Reception Officer serves as the first point of contact for guests, visitors, and clients at a Hospitality Business. This role is responsible for creating a warm, professional, and luxury guest experience while ensuring the smooth coordination of front office operations and guest communication. The successful candidate will manage guest check-ins and check-outs, reservations, inquiries, bookings, calls, emails, and day-to-day front desk activities while maintaining a high level of professionalism and customer service. The Front Desk Officer will also coordinate with housekeeping, maintenance, kitchen staff, and operations management to ensure apartments are guest-ready and all guest requests are handled efficiently.

Requirements:

Guest Relations and Customer Service:

• Welcome and attend to guests and visitors professionally.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries, reservations, and requests promptly.
• Provide accurate information regarding apartment availability, services, and facilities.
• Ensure guests receive exceptional hospitality and customer service at all times.
• Handle complaints and escalate issues appropriately when necessary.

Front Desk Administration:

• Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
• Maintain accurate booking schedules and guest records.
• Process payments, invoices, and related documentation where required.
• Coordinate room allocations and occupancy schedules.
• Ensure the reception and waiting areas remain neat and presentable.
• Maintain confidentiality of guest and company information.

Operational Coordination:

• Liaise with housekeeping regarding room readiness and cleaning schedules.
• Coordinate with maintenance teams on facility-related concerns.
• Communicate operational updates to management and relevant departments.
• Support daily operational activities and administrative tasks.

Performance Expectations

• Professional handling of guests and visitors.
• Accurate management of reservations and guest information.
• Timely response to inquiries and guest concerns.
• Smooth coordination with operational departments.
• Maintenance of luxury hospitality standards at the front desk.

Qualifications and Skills:

• OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 3 years of experience in front desk, customer service, hospitality, or administrative roles.
• Strong knowledge of Microsoft Office applications and digital communication tools.
• Excellent spoken and written English communication skills.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Applications to: ryanrensan@gmail.com using the Job Position as the subject of the email.