CUSTOMER SUPPORT ANALYST AT ERECRUITER NIGERIA | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry.

Job Description:

We are seeking a "tech-savvy" and empathetic Customer Support Analyst to join our team in Lagos. In this role, you will be the frontline voice and face of the company, managing interactions across multiple channels including phone, email, and social media.

The ideal candidate is a fast learner who excels at building trust through clear communication and proactive problem-solving. You won't just be answering questions; you will be investigating data to resolve complex order issues and going the extra mile to ensure every customer feels heard and satisfied.

Requirements:

Multi-Channel Communication

• Inquiry Management: Handle incoming customer service inquiries and calls professionally across phone, email, and social media platforms.

• Relationship Building: Build sustainable relationships and trust with customer accounts through open, interactive, and transparent communication.

• Information Accuracy: Provide customers with valid and complete information regarding company services using authorized tools and methods.

Problem Solving & Resolution

• Complaint Handling: Resolve customer complaints by providing appropriate solutions and alternatives within set time limits.

• Order Investigation: Resolve order-related issues by investigating historical data, identifying alternative fulfillment methods, and keeping both managers and customers informed.

• Follow-up: Conduct proactive follow-ups to ensure that every reported issue has been resolved to the customer's satisfaction.

Administration & Compliance

• Documentation: Maintain meticulous records of all customer interactions, process account details, and file necessary documents.

• Adherence to Policy: Strictly follow communication procedures, guidelines, and company policies while engaging customers.

Qualifications and Skills:

• Education: Bachelor’s Degree (B.Sc./HND) in any discipline.

• Experience: 1–2 years of proven customer service or support experience.

• Technical Skills:

  • Tech-Savvy: Comfortable navigating various digital tools, CRM platforms, and social media interfaces.

  • Communication: Excellent verbal and written communication skills with strong active listening abilities.

• Core Competencies:

  • Emotional Intelligence: Ability to remain professional, calm, and courteous, even when dealing with difficult characters.

  • Analytical Thinking: Ability to ask the right questions and investigate data to solve order discrepancies.

  • Efficiency: A fast learner who can multitask, prioritize effectively, and manage time in a high-volume environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply