CUSTOMER SUCCESS LEAD AT TITCON LIMITED | CUSTOMER SUCCESS JOBS IN LAGOS

About Company:

Titcon Limited is a company that specialize in the sales and supply of high quality electrical appliances for residential,commercial and other needs.We also offer excellent trainingservices too.

Job Description:

• We are looking for an excellent Customer Success Lead.
• You’ll ensure our clients achieve real value, stay engaged, and renew long-term.
• This role balances empathy with metrics — you’ll lead the team, build processes, and be the voice of the customer internally.

Responsibilities
Client Success & Retention:

• Own onboarding and adoption for new clients. Ensure they understand the product/service and reach their first value milestone quickly.

Support & Advocacy:

• Handle escalations with speed and empathy. Resolve complex issues and coordinate with teams.
• Act as the “voice of the customer” — share insights, pain points, and feature requests with internal teams.
• Create and share best practices, tips, and success stories to drive engagement.

Team Leadership & Process:

• Hire, onboard, train, and manage Customer Success Associates/Executives.
• Maintain clean data in CRM and deliver weekly/monthly reports on team performance.

Growth & Expansion:

• Identify upsell/cross-sell opportunities based on client needs and usage data.
• Collaborate with Marketing on referral programs, case studies, and testimonials.

Requirements:

• Minimum of B.Sc in customer service, psychology, or any other relevant field of study
• Good communication skills and emotional intelligence. Comfortable handling difficult conversations.
• Excellent organizational skills. Able to manage multiple accounts without dropping details.
• Client-first mindset: You measure success by client outcomes, not just tickets closed.
• Commercial awareness: You balance empathy with revenue targets for renewals and expansion.
• Good Leadership skills: You coach, set clear expectations, and develop junior team members.
• Good Problem-solving skills: You fix root causes, not just symptoms.

Salary

Application Closing Date: Not specified

Application Instructions:

Candidates should send their CV to: titconlimitedhr@gmail.com using the job title as the subject of the mail.