CUSTOMER SERVICE / TELESALES EXECUTIVE AT SCIMITAR GLOBAL SERVICES LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

At Scimitar Global Services Limited (SGSL), we are your trusted partners in Omnichannel Contact Center and CRM Solutions and Services. As a leading ICT company in Nigeria, our mission is to help businessesexcel in the digital age. We specialize in providing cutting-edge Customer Relationship Management (CRM) technology solutions and services that empowerbusiness and employees to generate more revenue through improved performance and synergy that guarantee customer satisfaction and loyalty.

Job Description:

We are seeking a high-energy, persuasive, and target-driven Customer Service / Telesales Executive to anchor our digital outreach and inside sales pipeline. In this high-velocity role, you will be the primary voice of our brand, converting raw cold leads and databases into active, high-value purchasing customers entirely over the phone and across our integrated digital channels.

This position is designed specifically for resilient sales professionals who thrive in a fast-paced environment and possess the psychological stamina to handle high-frequency phone rejection with a positive attitude. Because your success is measured by definitive call metrics and closed contracts, this role directly rewards persuasive communication, rapid rapport building, and a relentless commitment to hitting daily conversion quotas.

Requirements:

1. Outbound Out-Call Engineering & Revenue Generation

• High-Volume Prospecting: Execute outbound call campaigns utilizing provided leads, institutional databases, and cold-prospecting lists to introduce, present, and close deals for our product suites.

• Target Conversion: Meet or exceed rigid daily, weekly, and monthly calling volumes and financial sales KPIs set by the inside sales director.

• Value-Proposition Articulation: Explain complex product features, use-cases, and financial advantages simply and persuasively, converting customer hesitation into buying commitments.

2. Pipeline Retention & Account Optimization

• Objection Architecture: Handle high-level buyer resistance, navigate customer skepticism, answer deep product questions, and execute persistent follow-up tracks on interested leads.

• Account Maximization: Intelligently identify accounts primed for cross-selling complementary products or upselling premium tiers, maximizing total customer lifetime value (LTV).

3. Compliance, Data Hygiene & Market Feedback

• CRM Ledger Governance: Maintain absolute data hygiene by tracking and recording customer demographics, specific call outcomes, detailed notes, and future follow-up timelines inside our enterprise CRM system.

• Regulatory Compliance: Adhere strictly to company telemarketing policies, local communication ethics, and standard consumer protection laws during every interaction.

• Market Synthesis: Document and share field-level consumer feedback and emerging buyer trends with the core marketing and sales teams to help refine script architectures and targeting parameters.

Qualifications and Skills:

Education & Academic Tracks

• Academic Minimum: Ordinary National Diploma (OND) in Business Administration, Marketing, Mass Communication, or any related discipline. Equivalent practical telemarketing experience will be heavily considered.

Experience & Competencies

• Track Record: 1 to 2 years of active, verifiable experience operating in telesales, telemarketing, inside sales, or cold-calling call center environments.

• Communication Core: Elite verbal communication, clear pronunciation, and active listening skills. Must possess the vocal command and psychological intelligence required to capture a prospect's attention and build instant trust over the phone within the first 10 seconds.

• Software Tool Stack: Practical familiarity utilizing industry-standard CRM architectures, auto-dialers, and digital call-tracking software workbenches.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@scimitargsl.com using the Job Position as subject of the email.