CUSTOMER SERVICE SUPERVISOR AT OWENS AND XLEY

About Company:

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

Job Description:

• Supervise daily customer service operations, ensuring customers receive warm, prompt, and professional service.
• Lead, train, and motivate front-of-house staff to consistently uphold service standards.
• Handle customer feedback, complaints, and special requests effectively and professionally.
• Work closely with customer service representatives to ensure seamless coordination and order fulfillment.
• Maintain a clean, welcoming, and well-organized service area in line with brand standards.
• Monitor customer satisfaction and provide reports and recommendations to management.
• Assist with scheduling shifts, assigning duties, and evaluating staff performance.
• Drive initiatives that enhance customer loyalty, retention, and repeat patronage.

Requirements:

• Bachelor’s degree or equivalent qualification in Hospitality, Business, or a related field.
• Minimum of 3 years’ experience in customer service, with at least 1 year in a supervisory role.
• Prior experience in hospitality, café, restaurant, or similar customer-focused environment.
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and conflict-resolution abilities.
• Ability to thrive in a fast-paced, customer-centric environment.

Salary

Application Closing Date: 30th September, 2025

Application Instructions:

Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.