CUSTOMER SERVICE REPRESENTATIVE (TELESALES) AT ADINS ACADEMY

About Company:

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international, find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

We are recruiting to fill the position below:

Job Description:

• Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
• Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
• Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
• Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
• Undertake occasional tasks delegated by supervisors.

Requirements:

• Proficiency in English (Fluent in spoken and written).
• Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
• Excellent verbal and written communication skills to effectively engage with a diverse customer base.
• Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
• Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
• Prior experience in customer service or online services, with a proven track record of meeting or exceeding targets.
• Familiarity with the target audience and market to tailor interactions and solutions accordingly.
• Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
• Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
• Professional manners and strong communication skills to represent the company effectively.
• The candidate should have a cheerful personality that creates a positive customer experience.
• They must also possess strong sales skills and confidently persuade and influence customers to make transactions.
• Candidates must be willing to work in Abuja, Nigeria.
• Access to a personal computer or laptop is mandatory.

Benefits:

• Performance Incentives (Weekly).
• Transportation Subsidies.
• Yearly Bonuses.
• Extensive career development opportunities.

Salary

Application Closing Date: 09th October, 2025

Application Instructions:

Qualified candidates should send their CV to: ngcshiring@tradev-group.com using the Job Title as the subject of the email.