CUSTOMER SERVICE REPRESENTATIVE (TELECOMMUNICATIONS) AT DET CONSULTING LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

DET Consulting Limited is a Human Resource and Outsourcing solutions firm committed to helping organizations attract top talent, optimize workforce performance, and drive business growth. We specialize in recruitment, staff outsourcing, HR advisory, training, and payroll services, delivering customized solutions that align with organizational goals.

Job Description:

• We are seeking a customer-focused and proactive Customer Service Representative to manage customer interactions within a telecommunications environment.
• The ideal candidate will be responsible for handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction while maintaining professionalism at all times.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person channels.
• Handle customer complaints, troubleshoot issues, and provide timely resolutions.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with service activation, subscriptions, and account-related issues.
• Escalate complex or unresolved issues to the appropriate departments.
• Maintain proper records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Support customer retention by delivering excellent service and building positive relationships.
• Stay updated on company products, policies, and telecom industry trends.

Requirements:

• Minimum of OND / HND / Bachelor’s Degree in any relevant field.
• 2 - 4 years' experience in customer service, preferably in the telecommunications industry.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Ability to work under pressure and manage multiple customer requests.
• Basic computer skills and familiarity with CRM systems is an added advantage.

Salary

Application Closing Date: 30th March, 2026

Application Instructions:

Interested candidates should send their CV to: info.detconsultingltd@gmail.com using the Job Title as the subject of the email.