CUSTOMER SERVICE REPRESENTATIVE AT BOTTLEKING LIMITED

About Company:

Welcome to Bottleking Limited, the Minister of Enjoyment, at 27 Castle Rock Ave, Lekki Peninsula II, Lekki 105102, Lagos. We specialize in offering an exquisite selection of exotic wines and premium drinks. Our dedication to quality and customer satisfaction has made us a trusted name in the beverage industry. At Bottleking, we believe in celebrating life's moments with the finest drinks from around the world. Join us and experience the true taste of luxury.

Job Description:

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other communication channels.
• Manage incoming calls, chats, and messages while maintaining a high level of service.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process customer orders, refunds, and exchanges accurately.
• Provide detailed product information and guide customers in making informed purchase decisions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Collaborate with the sales, warehouse, and logistics teams to ensure smooth order fulfilment.
• Monitor customer satisfaction levels and proactively suggest improvements.
• Ensure adherence to company policies and service quality standards.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and organizational skills.
• Must be customer-oriented with a positive attitude.

Qualifications and Skills:

• OND / HND / Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Proven work experience as a Customer Service Representative, preferably in FMCG or retail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV / Resume to: Hr@bottleking.ng using the Job Position as the subject of the email.