CUSTOMER SERVICE REPRESENTATIVE AT AIRNOW TRIPS LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

AirNow Trips Limited is a travel agency that offers various services to make travelling easier and more affordable.

Job Description:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Requirements:

• High school Diploma
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening

Salary

Application Closing Date: 12th September, 2025

Application Instructions:

Interested and qualified candidates should send their CV and application to: hrbenson845@gmail.com using the Job Title as the subject of the email