CUSTOMER SERVICE REPRESENTATIVE AT 2505 HOMES | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

2505 Homes is recruiting to fill the position above.

Job Description:

We are seeking a high-velocity and empathetic Customer Service Representative to anchor our client engagement ecosystem in Magodo. In a competitive service landscape, success is defined by "Resolution Resonance", the ability to harmonize rapid technical support with a warm, relationship-driven approach across phone, email, and social media. This role is designed for a "Client Success Architect" who can blend "Communication Grit" with the "Analytical Agility" required to resolve complaints and hit satisfaction targets in a fast-paced environment.

Requirements:

1. Omni-Channel Engagement & Brand Voice

• Inquiry Governance: Respond to client inquiries across Phone, Email, and Social Media with professional agility and brand-consistent language.

• Product Advocacy: Provide high-fidelity product information and support, acting as the "Source of Truth" for clients seeking guidance.

• Social Diplomacy: Manage social media comments and direct messages with the same rigor and empathy as traditional phone support.

2. Friction Resolution & Satisfaction Metrics

• Complaint Orchestration: Resolve customer issues and complaints with high-velocity and millimetric accuracy to ensure a "Zero-Friction" experience.

• Target Mastery: Meet and exceed predefined Customer Satisfaction (CSAT) and performance targets through consistent service excellence.

• Feedback Intelligence: Collaborate with internal teams to share customer feedback, helping to engineer proactive improvements to the product and service journey.

3. Operational Agility & Technical Proficiency

• Tech Sovereignty: Utilize modern customer service software and CRM tools to track inquiries and maintain accurate client records.

• Pace Management: Thrive in a fast-paced environment, managing multiple service tickets without compromising on the quality of the interaction.

• Presence: Maintain high-fidelity attendance for the specialized 3-day workweek schedule (8:30 am to 6:30 pm).

Qualifications and Skills:

Professional Profile

• Experience: Proven experience in a customer service or client-facing role.

• Communication Power: Exceptional verbal and written skills with a "Patient and Empathetic" approach.

• Technical Savvy: High proficiency in digital communication tools and basic CRM software.

• Location: Strong preference for candidates residing close to Magodo to ensure seamless on-site attendance.

Core Competencies

• Problem-Solving Grit: Ability to think on your feet and engineer creative solutions for unhappy clients.

• Multitasking Agility: Competency in managing high volumes of inquiries across multiple platforms.

• Interpersonal Diplomacy: A natural ability to build and maintain strong client relationships.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to:  odiz29@yahoo.com using the Job Position as the subject of the mail.

Note: For further enquiries, reach us via WhatsApp: 09136274853.