CUSTOMER SERVICE REP (NYSC) AT REVERSE AESTHETICS LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Reverse Aesthetics is a modern aesthetic and wellness clinic committed to enhancing natural beauty through safe, advanced, and personalized cosmetic treatments. We specialize in non-surgical aesthetic procedures delivered by trained professionals using industry-approved techniques and equipment.

Job Description:

Are you a serving NYSC Corps Member looking for an impactful and professional Primary Place of Assignment (PPA)? We are seeking a smart, customer-focused, and organized individual to join our team as a Customer Service Representative.

In this role, you will be the face of our clinic, ensuring every client receives an exceptional experience. You will manage communications, coordinate schedules, and play a key role in our healthcare and wellness operations. This is an excellent opportunity to gain hands-on experience in office administration and professional client management.

Requirements:

• Client Relations: Serve as the primary point of contact, welcoming clients and providing professional, empathetic support.

• Omnichannel Communication: Manage client inquiries efficiently via phone, WhatsApp, email, and social media platforms.

• Appointment Management: Schedule, confirm, and optimize daily clinic appointments.

• Follow-up & Retention: Proactively follow up with prospective and current clients regarding consultations and wellness treatment plans.

• Documentation: Maintain accurate client records, logs, and administrative files.

• Front Desk Operations: Assist with seamless check-in and check-out procedures.

• Product Knowledge: Provide clear information regarding clinic services, wellness packages, and promotional offers.

• Problem-Solving: Handle client feedback and concerns with professionalism, escalating issues when necessary.

• Operational Support: Assist with general office coordination to ensure smooth daily operations.

Qualifications and Skills:

• NYSC Status: Must be a currently serving NYSC Corps Member seeking a PPA.

• Educational Qualification: OND, HND, or Bachelor’s Degree from a recognized institution.

• Communication: Exceptional verbal and written communication skills.

• Soft Skills: Strong interpersonal skills, a professional demeanor, and excellent phone etiquette.

• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel).

• Work Ethic: Ability to multitask in a fast-paced environment with a focus on attention to detail and time management.

• Experience in customer service or healthcare administration is an added advantage.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified NYSC Corps Members should forward their CV to reverseaestheticshr@gmail.com using "Customer Service Representative (NYSC PPA)" as the subject of the email.