CUSTOMER SERVICE OFFICER / TELLER AT MADOBI MICROFINANCE BANK | BANKING JOBS IN KANO

About Company:

MADOBI Microfinance Bank (MFB) Limited is recruiting to fill the position above.

Job Description:

We are seeking a high-integrity and service-oriented Customer Service Officer / Teller to serve as the face of our banking operations. In the modern financial landscape, success is defined by "Transaction Integrity", the ability to balance high-speed customer service with the rigorous enforcement of CBN, AML/CFT, and BOFIA regulations. This role is designed for a "Frontline Compliance Steward" with at least 2 years of experience in internal audit or controls who can blend "Exceptional Engagement" with the "Analytical Rigor" required to prevent fraud and mobilize savings.

Your mission is to ensure "Zero-Error Operational Excellence and Enhanced Financial Inclusion." You will be the primary point of contact for our clients: responsible for processing high-volume transactions, verifying KYC/BVN data, and proactively cross-selling banking products. If you possess "Meticulous Attention to Detail," proficiency in Core Banking Systems, and a deep commitment to regulatory standards, we want you to drive our operational success.

Requirements:

1. High-Fidelity Transaction Processing

• Financial Stewardship: Accurately process high-volume deposits, withdrawals, transfers, and loan repayments while maintaining and reconciling cash drawers with zero tolerance for discrepancies.

• Dual Control Enforcement: Strictly adhere to daily vault reconciliation and dual-control protocols to ensure cash security and audit readiness.

• Problem Resolution: Deliver prompt and professional responses to customer inquiries and complaints, ensuring a high level of satisfaction and brand loyalty.

2. Risk Management & Regulatory Compliance

• KYC/BVN Governance: Verify customer identities and update account information in strict accordance with Know Your Customer (KYC) and Bank Verification Number (BVN) protocols.

• Fraud Mitigation: Conduct transaction reviews and spot checks to identify suspicious activities, ensuring compliance with AML/CFT (Anti-Money Laundering/Combating the Financing of Terrorism) standards.

• Internal Control Leadership: Apply your background in audit to enforce transaction limits and internal controls, proactively minimizing the bank's exposure to operational risk.

3. Savings Mobilization & Product Growth

• Cross-Selling Mastery: Promote the bank’s savings products and small loan offerings, actively cross-selling services to meet and exceed referral targets.

• Client Education: Provide detailed product education to empower customers, supporting the organization’s goal of expanding financial inclusion within the community.

• Account Architecture: Manage the end-to-end account opening and update process, ensuring all documentation is accurate and legally compliant.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in Accounting, Finance, Banking, or Business Administration.

• Experience: Minimum of 2 years of specific experience in Internal Audit, Controls, or Compliance within the financial services sector (Essential).

• Regulatory Knowledge: Solid understanding of CBN regulations, BOFIA, and cash management frameworks.

Core Competencies

• Technical Proficiency: High level of comfort with Core Banking Software and Microsoft Excel.

• Integrity & Ethics: Unwavering commitment to honesty and ethical conduct in handling large cash volumes.

• Communication Grit: Strong interpersonal skills to navigate difficult customer interactions while maintaining professional diplomacy.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their updated CV as a PDF file to: recruitments@istrategytech.com using the Job Position as the subject of the mail.