CUSTOMER SERVICE OFFICER AT TRIBEST COPORATE SUPPORT LTD

About Company:

Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions.

Job Description:

• Customer Interaction: Greet and assist customers with a friendly and professional demeanor, both in person and over the phone.
• Inquiry Resolution: Respond to customer inquiries regarding products, services, accounts, and transactions.
• Problem-Solving: Investigate and resolve customer complaints and issues promptly and efficiently, escalating complex problems to a manager when necessary.
• Product Knowledge: Maintain in-depth knowledge of all products, services, and policies to provide accurate information to customers.
• Documentation: Maintain accurate and detailed records of customer interactions, transactions, and complaints in the bank's system.
• Compliance: Adhere to all regulatory guidelines and internal policies to ensure the security and privacy of customer information.

Requirements:

• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• A high level of professionalism, patience, and empathy.
• Proficiency in using customer relationship management (CRM) softwares.

Qualifications and Skills:

• NCE,OND, HND Degree or its equivalent in a relevant field.
• Proven experience in a customer service role, preferably within the financial services industry.

Salary

Application Closing Date: Not specified

Application Instructions:

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