CUSTOMER SERVICE OFFICER AT DANGOTE INDUSTRIES LIMITED

About Company:

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

Job Description:

• Manage and resolve service requests escalated from the call center, ensuring timely and effective solutions

• Provide customers with clear guidance and support on using the company’s mobile app and online customer portal

• Conduct first-level troubleshooting for complex issues by gathering data and documentation before escalation

• Record and update all customer interactions, case progress, and resolutions in the CRM system for accurate tracking and follow-up

Requirements:

• Strong verbal and written communication skills with the ability to engage customers effectively

• Customer-oriented mindset with excellent problem-solving and conflict-resolution abilities

• Ability to understand technical information and explain it clearly in a simple, user-friendly manner

• Proficiency in using CRM systems and standard office software such as Microsoft Office Suite

Qualifications and Skills:

• Bachelor’s degree (BSc) or equivalent.

• 1–3 years’ experience in a customer service or technical support role.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply