CUSTOMER SERVICE EXPERT / TEAM LEAD AT TRAXVELA SERVICES LIMITED | CUSTOMER CARE JOBS IN LAGOS

About Company:

Trax Apparel Limited is a wholly-owned indigenous luxury fashion and apparel company. We were founded in the heart of West Africa in Nigeria. We commenced the operations of our business in 2012. However, we took it a step further and formally registered/incorporated our company in January 2019.

Job Description:

Are you a customer-focused leader who understands that exceptional service is the ultimate sales engine? We are looking for a Customer Service Expert / Team Lead to join our team in Lekki. You will be the bridge between our customers and our premium brand, responsible for delivering world-class service, closing high-value sales, and guiding a team to exceed performance targets. If you are passionate about fashion, luxury, and driving business growth through strategic marketing and engagement, this is your next career step.

Requirements:

• Customer Experience Mastery: Own the end-to-end customer journey across all touchpoints (Phone, WhatsApp, Email, Social Media), ensuring speed, professionalism, and satisfaction.

• Sales Conversion: Actively identify upsell/cross-sell opportunities, handle complex objections, and drive sales closures with a customer-first approach.

• Marketing Strategy Execution: Proactively implement campaigns, promotions, and follow-up sequences to convert leads and foster long-term customer retention.

• Team Leadership: Guide and mentor junior staff, set daily performance targets, monitor KPIs, and maintain rigorous service standards across the team.

• Performance Analysis: Track critical metrics—including response time, conversion rates, and CSAT—to identify bottlenecks and propose actionable improvements.

• Brand Stewardship: Become a deep product expert on our bespoke clothing and leather goods, communicating our unique brand value to every client.

Qualifications and Skills:

• Experience: 3+ years in customer service, sales, or client-facing roles. (Prior team lead experience is a distinct advantage).

• Sales & Marketing: Proven ability to close sales, handle objections, and execute marketing scripts or promotional campaigns.

• Communication: Excellent command of English. (Proficiency in Yoruba or Igbo is an added advantage).

• Technical Literacy: Comfort using CRM tools, WhatsApp Business, and spreadsheet software for reporting.

• Mindset & Interests: A proactive, detail-oriented problem solver with a genuine passion for fashion, luxury goods, and African culture.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Resumes to: people@traxapparel.fashion using “Application – Customer Service Expert/Team Lead” as the subject of the email.