CUSTOMER SERVICE EXECUTIVE AT INTERNATIONAL WORKPLACE GROUP | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

International Workplace Group (IWG) is the largest provider of flexible workspace solutions in the world. Trading under a number of brands (including Regus, Spaces, HQ, Signature and No18) we have a physical network of over 3,000 locations across 1,000 towns and cities in 120 countries. Our mission is to help our millions of customers to have a great day at work, every day. 

Job Description:

We are seeking a high-velocity and structurally elite Customer Service Executive to anchor the hospitality engine of our Lagos operations. In a specialized global workspace landscape where institutional momentum is dictated by the speed of the service and the precision of the environment success is defined by "Experience Sovereignty", the ability to harmonize human interaction with the clinical precision required for Front-of-House Management, Guest Welcoming, and Workspace Smoothness. This role is designed for an "Interaction Architect" who can blend "Relational Grit" (providing a warm, daily welcome) with the "Operational Agility" required to manage on-site tasks that ensure our busy professionals have a productive day.

Requirements:

1. Orchestration & Hospitality Governance

• Experience Sovereignty: Deliver a warm and friendly welcome to customers and guests every day, acting as the primary "Source of First Impressions."

• Workspace Architecture: Manage a range of on-site tasks to ensure the workspace runs smoothly and happily, providing the "Structural Foundation" for client productivity.

• Integrity Stewardship: Foster a positive environment for both customers and colleagues, ensuring the "Source of Community Culture" is elite and uncompromised.

2. Tactical Resilience & Learning Logic

• Direction Sovereignty: Take direction and learn new skills with high-fidelity absorption, acting as the primary "Source of Adaptability."

• Service Architecture: Apply newly acquired skills with confidence to resolve daily workspace needs, providing the "Functional Foundation" for world-class service delivery.

• Consistency Stewardship: Maintain the determination to be better every day, maintaining the "Source of Continuous Improvement."

3. Operational Integrity & Communication Power

• Interaction Sovereignty: Utilize great communication skills to handle diverse customer needs, acting as the primary "Source of Relational Success."

• Performance Architecture: Engage with award-winning induction training and ongoing development, providing the "Relational Foundation" for a rewarding long-term career.

• Velocity Logic: Utilize Sociable Working Hours to maximize daily output and team collaboration, maximizing the "Source of Operational Throughput."

Qualifications and Skills:

Professional Profile

• Mindset: A positive, outgoing, and proactive "can-do" attitude.

• Communication Power: Love of interacting with people and elite verbal communication skills.

• Adaptability: The ability to take direction, absorb new information, and apply it with confidence.

• Motivation: High internal drive to perform at peak levels and seek continuous professional growth.

Core Competencies

• Relational Grit: Ability to maintain a warm and friendly demeanor in a high-traffic professional environment.

• Experience Sovereignty: Mastery of customer service fundamentals and workspace coordination.

• Execution Power: Disciplined, punctual, and intensely focused on helping customers and colleagues have a great day.

Salary

Application Closing Date: Not specified

Application Instructions:

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