CUSTOMER SERVICE EXECUTIVE AT GLOBAL PROFILERS

About Company:

Global Profilers is a resourcing company that offers recruitment solutions to organizations in Sub Saharan African markets. With extensive understanding of the various aspects of multinational and local businesses and industry’s specific demands, We are able to provide tailored solutions to any & all Industries.

We consider ourselves multi-cultural with expertise working on several markets. We understand different perspectives and the atypical challenges that can face organizations in Nigeria, Angola, Kenya, Uganda, Cameroun, Bening, Togo, Burkina.

We are recruiting to fill the position below:

Job Description:

• If you’ve got 1 – 2 years’ experience in Telecommunications/ISP customer service, a graduate Degree (Science preferred), and you’re NYSC certified, then this is your moment.

Responsibilities
What You’ll Be Doing (Your Daily Impact):

• Be the front-line hero handling inquiries via calls, emails, and WhatsApp always with a courteous, professional tone.
• Turn problems into praise by resolving complaints and following up until every ticket is closed and every customer feels valued.
• Stay in the know about products, promotions, and policies – because information is power.
• Collaborate like a pro with sales, technical, and operations teams to fix complex issues fast.
• Track, report, and improve – because great service is a team sport, and numbers tell the story.

Requirements:

What We’re Looking For (Your Superpowers)

• You know your way around Internet Leased Lines, Broadband, IoT, and Smart Solutions (or can learn fast!).
• You’re an excellent communicator – spoken, written, and everything in between.
• Critical thinker, quick problem-solver, and always customer-focused.
• Team player with integrity, resilience, and the ability to keep cool when the heat is on.

What’s in It for You

• Salary: N120,000 - N150,000 monthly.
• A chance to grow in a leading Telecommunications & Internet Service company.
• Hands-on experience that puts you in the heart of customer experience operations.

Salary

Application Closing Date: 07th September, 2025

Application Instructions:

Qualified candidates should send their CV to: falade@globalprofilers.com using the Job title as the subject of the email