CUSTOMER SERVICE EXECUTIVE

About Company:

Taeillo is a Nigerian Furniture and Lifestyle Brand that designs and manufactures Furniture by harnessing traditional forms, Materials, Local resources in Africa with both local and modern Technology to create premium Urban Furniture pieces.

We believe our little drops of effort will make a mighty Africa by telling our African story with one piece of Furniture at a time. Our Formula is Culture + Design + Technology = Premium African Urban Furniture.

Job Description:

• We are seeking a dynamic and customer-focused Executive to oversee the daily operations of our furniture showroom.
• The ideal candidate will have a strong background in retail or furniture sales, excellent leadership skills, and a passion for delivering exceptional customer experiences.
• You will be responsible for managing staff, maintaining the showroom's visual standards, and driving sales performance in alignment with company goals.
• Sales & Customer Service:
• Ensure an exceptional customer experience from welcome to post-sale service.
• Assist customers with product selection, space planning, and design consultations.
• Build and maintain strong client relationships for repeat business.
• Showroom Management:
• Maintain high visual merchandising standards and ensure products are well-presented.
• Monitor inventory levels and coordinate with the manufacturing and warehouse teams for product availability.
• Oversee cleanliness, organization, and ambiance of the showroom.

Coordination & Reporting:

• Work closely with the production team to understand new product launches and timelines.
• Collaborate with the marketing team for in-store promotions and events.
• Prepare weekly/monthly reports on sales performance, customer feedback, and showroom activities.

Requirements:

• Diploma or Bachelor’s Degree in Business, Interior Design, Retail Management, or related field is a plus.
• At least, 2 years of proven experience as a Customer Service Executive or similar retail management role (preferably in furniture or home décor).
• Strong leadership, interpersonal, and communication skills.
• Understanding of furniture design, layout planning, and customer consultation.
• Excellent organizational and time management skills.
• Proficient in MS Office and POS systems.
• Passion for interior design and aesthetics.
• Ability to multitask and manage high-pressure situations.
• High attention to detail and customer-oriented mindset.

Salary

Application Closing Date: 26th April, 2025

Application Instructions:

Interested and qualified candidates should send their Resume to: peopleandculture@taeillo.com using "Customer Service Executive" as the subject of the mail.