CUSTOMER RELATIONS OFFICER JOB AT SWIFT DRYCLEANING SERVICE

About Company:

Swift Dry Cleaners Limited is a leading provider of top-notch laundry and dry cleaning services committed to delivering excellence to our valued customers. We take pride in our commitment to quality, reliability, and customer satisfaction.

Job Description:

• Attend to customer inquiries and resolve complaints in a professional and timely manner.
• Manage customer orders, ensuring accurate and prompt pickup and delivery of garments.
• Handle phone calls, emails, and walk-in clients with excellent service etiquette.
• Maintain and update the customer database, ensuring accuracy of customer information and preferences.
• Develop and implement strategies to increase the company's customer base, including customer referral programs and targeted marketing initiatives.
• Promote the company’s services and products to both existing and potential customers to increase brand awareness.
• Coordinate with the operations/factory to ensure seamless service delivery.
• Collect, document, and analyze customer feedback to improve service offerings.
• Participate in community engagement and local marketing efforts to attract new customers within the Lekki area.

Requirements:

Qualifications and Skills:

• Minimum of OND/HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service, preferably in a laundry or retail environment.
• Strong marketing and communication skills, with the ability to promote services effectively.
• Ability to develop creative strategies to drive customer acquisition and retention.
• Excellent interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Must reside around Lekki or its environs.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hr@pallyagro.ng using "Application for Customer Relations Officer - Lekki or Olowora or Ogba" as the subject of the mail.