CUSTOMER CARE SERVICE OFFICER AT TRANSSION HOLDINGS | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Transsion Holdings is a leading Chinese technology company best known for its mobile phone brands TECNO, itel, and Infinix, as well as Carlcare, Oraimo, and Syinix. Founded in 2006 and headquartered in Shenzhen, the company has built a strong presence in Africa, South Asia, and other emerging markets by offering affordable, feature-rich devices tailored to local needs.

Job Description:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring excellent customer experience

• Resolve customer issues, complaints, and service requests while maintaining high levels of satisfaction and brand loyalty

• Provide accurate product information, recommendations, and assistance to customers across online platforms

• Process online orders, returns, refunds, and exchanges efficiently and in line with company policies

• Coordinate with warehouse and logistics teams to ensure accurate and timely order fulfillment

• Monitor and update product listings, track stock availability, and support inventory management to prevent shortages or delays

Requirements:

• Proficiency in standard Windows applications, including Microsoft Word, Excel, and other office software

• Patient, responsible, and service-oriented with a genuine enthusiasm for delivering excellent customer support

• Strong communication, interpersonal, and problem-solving skills to effectively address customer needs

• Highly organized with the ability to multitask and work efficiently in a fast-paced, deadline-driven environment

Qualifications and Skills:

• Minimum age: 20 years and above
• No prior experience required—recent college graduates are encouraged to apply

Salary

Application Closing Date: Not specified

Application Instructions:

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