CUSTOMER CARE/ SALES AGENT AT CAPSGAIN SOLUTIONS

About Company:

Capsgain Solutions is a full range eCommerce company. We research, design, develop and market products that makes life easier and better using the latest eCommerce systems and tools

Job Description:

We are on the hunt for exceptional individuals who possess a natural talent for telesales and outstanding customer support skills. If you have a genuine passion for delivering top-tier conversion or negotiation skills, this is the perfect opportunity for you. Play a crucial role in enhancing our customer satisfaction journey, and become a part of our transformational system

Key Responsibilities:

• Outbound Calls: Proactively initiate outbound calls to potential customers using provided leads. Engage with prospects, introduce our products, and identify their needs to present tailored solutions.
• Conversion/Negotiation: Professionally negotiate and convince potential leads to purchase our products.
• Sales Targets: Consistently meet and exceed monthly sales targets and performance metrics. Utilize effective sales techniques to close deals and contribute to the company's revenue growth.
• Customer Service: Provide exceptional customer service by addressing client questions, concerns, and offering accurate information about our products. Ensure that every customer interaction is positive, informative, and leaves a lasting impression.

Requirements:

• Proven Experience: Minimum of 1-2 years of experience in telesales, telemarketing or customer service. Demonstrated success in achieving sales targets and maintaining high levels of customer satisfaction.
• Sales Aptitude: Strong ability to close deals, achieve sales targets, and handle objections and rejections effectively. Excellent communication skills and the ability to build rapport with customers.
• Problem-Solving Skills: Ability to think on your feet and provide effective solutions to customer issues. Stay calm under pressure and maintain a positive attitude in all interactions.
• Tech-Savvy: Proficiency in using CRM software and other relevant tools to manage customer interactions and track sales performance.

Qualifications and Skills:

Educational Qualifications 

BA/BSc/HND

Salary

Application Closing Date: 18th April, 2025

Application Instructions:

Interested and qualified? Go to Capsgain Solutions on forms.gle to apply