CUSTOMER CARE REPRESENTATIVE / SOCIAL MEDIA MANAGER AT REDEX TECHNOLOGY

About Company:

Redex Technology specializes in high-quality, sustainable packaging solutions designed specifically for the quick service restaurant (QSR) industry. Driven by innovation, efficiency, and a commitment to customer satisfaction, we manufacture a diverse range of custom packaging — including paper cups, food containers, eco-friendly bags, and wrappers. Our dedication to quality, speed, and reliability has made us a trusted partner for leading QSR brands seeking to enhance their customer experience while minimizing environmental impact

Job Description:

• Respond promptly to customer inquiries via phone, email, and social media platforms. 
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to address customer needs and provide feedback for continuous improvement.
• Develop and implement social media strategies to enhance brand awareness and engagement.
• Create, curate, and schedule engaging content across various social media platforms. 
• Monitor social media channels for customer interactions and respond appropriately.

Requirements:

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: Bookredex@gmail.com using the position as subject of email