COORDINATOR - BUSINESS RELATIONSHIP MANAGEMENT AT MTN NIGERIA | BUSINESS RELATIONSHIP MANAGEMENT JOBS IN LAGOS

About Company:

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Description:

• To champion the delivery of technology enabled services to address the Strategic, Tactical and Operational needs of the Business
• Understand the changing business needs and determine levels of IT Service required to support the business.
• Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IT deliverables.

Key Responsibilities

• Develop and manage IT business relationship with other divisions of the business to improve satisfaction
• Disseminate information and liaise with other service Management areas to drive service delivery
• Gather business requirements and translate to IT deliverables based on MTNN business plan.
• Negotiate and agree on SLAs with the business unit and liase with other supporting business units
• Drive the implementation of vendor contracts to support IT objectives and validate adoption of IT service offerings
• Facilitate meetings with various IT units to discuss and resolve escalated or identified customers issues. 

Requirements:

Education:

• First Degree in any related discipline
• Fluent in English 
• Foundation Certificate in ITIL 4– IT Service Management
• Practitioner in ITIL Service Level Management will be an added advantage
• Certified ScrumMaster will be an added advantage

Experience:
3-7 years’ experience which includes:

• Experience working in a medium organization and IT Service support function
• Experience in Business Relationship Management
• Experience in Business Partner Management
• Experience in Communication Management
• Experience in Business Partner Complaint Management
• Experience in Customer and Agile management 
• Experience dealing with change management issues
• Experience working with a range of Service providers
• Experience in Customer Satisfaction Process Measurement

Salary

Application Closing Date: 23rd June, 2026

Application Instructions:

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