About Company:
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
Job Description:
- Responsible for defining, understanding and adherence to our service standards across the network by making sure that our service touch points are adequately equipped to deliver service optimally.
- Responsible for defining recovery strategies due to service failures as well as service monitoring at different customer touch points.
- Responsible for coordinating service measurement interventions (ISS, Mystery shopping Voice of customer survey etc).
- Track and report trend of exceptions and exceptional service identified in the network.
- Coordinate stakeholder engagement for the team ( Post mystery shopping engagement, post ISS etc.)
- Track and report trend of exceptions and exceptional service identified in the network.
Requirements:
Minimum of 5 years experience in customer experience/customer facing related roles
Qualifications and Skills:
- B.Sc in any related field.
- Professional Certification can be an added advantage
Behavioural Competencies:
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Upholding Standards
Technical Competencies:
- Creative Mindset
- Excellent interactive and assertive skills
- Attention to detail.
- Good innovative skills
- Good Excel and PowerPoint skills.
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
CLICK ON THE LINK BELOW TO APPLY
Click here to Apply
Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Consulting
Work Level
Experienced
State
Lagos
Country
Nigeria