COMMERCIAL LEAD AT FENCHURCH GROUP | COMMERCIAL JOBS IN NORTH

About Company:

Fenchurch Group is recruiting suitably qualified candidates to fill the position below.

Job Description:

Role Purpose:

• The Commercial Lead is responsible for billing, collections, revenue assurance, and customer management whilst taking accountability for energy delivered, energy billed and revenue collected within the network.
• The successful candidate must combine commercial acumen with a hands-on technical understanding of metering and energy flow towards the reduction of technical, commercial, and collection losses.

Key Responsibilities 
Revenue Strategy & Execution:

• Develop and execute a monthly revenue optimisation action plan including collection drives, debt recovery campaigns, and customer metering programmes
• Own the billing-to-collection of revenues; identify and close revenue leakage, ranging from billing errors to deliberate evasion among others.
• Lead the transition of all unmetered/postpaid customers to prepaid smart meters, track migration progress against monthly targets
• Manage customer segmentation strategy whilst prioritising customer centric revenue drive
• Coordinate with the Network Management team on energy auditing and reconciliation across the network.

Billing & Collections Oversight:

• Supervise the Billing, Payment Management, and account reconciliations teams
• Review and sign off on billing outputs before dispatch; ensure zero tolerance for estimated billing where a meter exists
• Coordinate and monitors daily collection inflows across all payment channels (vending, bank, mobile, POS); whilst ensuring commercial efficiency
• Coordinate a structured debt recovery process, manages cash drive activities, disconnection, and reconnection activities.

Revenue Assurance & Loss Reduction:

• Supervise team members, develop strategies to detect and address meter bypass, illegal connections, and tampering
• Review field inspection reports; ensure detected infraction are promptly addressed in line with regulatory provisions
• Analyse load profile data per DT/feeder to identify anomalies; whilst reconciling network data for commercial efficiency
• Coordinate with Network Management Officers for joint technical-commercial investigations on periodic basis.

Compliance & Reporting:

• Ensure commercial activities comply with NERC consumer protection regulations and the Disco’s franchise commercial obligations.
• Coordinate weekly and monthly commercial performance reports to the Business Operations Manager

Technical Expectations:

• Ability to manage Feeder/DT energy reading and identify sources of commercial loss
• Understanding of meter types tamper indicators, and bypass detection techniques
• Competence in load profile analysis and consumption trend interpretation

Requirements:

• Bachelor's degree in Electrical Engineering, Accounting, Business, or related field
• Minimum 10 years in electricity distribution, with at least 2 years in revenue assurance or commercial operations
• Demonstrated experience in revenue collection drives, energy audit, and debt recovery.
• Strong numerical and analytical skills; proficiency in Excel or utility billing software.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested candidates should submit their CVs to: hr@fenchurchgroupng.com using the job position as the subject of the email.