CLIENT SERVICE REPRESENTATIVE AT WISDOM SCROLL CONSULTING | CUSTOMER SERVICE JOBS IN ABUJA

About Company:

We work together with companies as smart partnership in providing hands-on solutions to help solve day to day business challenges by developing their human capital, building their brands, advertising their image and marketing their products – all with the help and guidance of our multifaceted organization. 

Job Description:

We are looking for a friendly and proactive Client Service Representative to join our team in Kubwa. In this role, you will be the primary point of contact for our customers, helping them navigate our products and services with ease. You will be responsible for providing clear information, resolving inquiries, and ensuring that every customer interaction reflects our commitment to excellence.

This is an excellent opportunity for a motivated individual who enjoys helping people and wants to build a career in a supportive and professional environment.

Requirements:

Customer Engagement & Support

• Inquiry Management: Answer customer questions professionally via phone calls and digital chat platforms.

• Product Knowledge: Help clients fully understand our products and services, providing accurate information to assist their decision-making.

• Problem Solving: Work collaboratively with the team to resolve customer issues quickly and effectively.

Administration & Records

• Data Logging: Keep detailed and accurate records of customer interactions, inquiries, and resolutions.

• Communication Standards: Maintain high standards of phone, email, and WhatsApp etiquette in all professional correspondence.

• Feedback: Relate common customer concerns to the team to help improve our overall service delivery.

Qualifications and Skills:

Education & Experience

• Minimum Qualification: National Diploma (ND) or National Certificate in Education (NCE) from a recognized institution.

• Experience: Previous customer service experience is a plus but not required; we are willing to train the right candidate.

• Geographic Requirement: Candidates must live in Kubwa or be able to commute to Kubwa easily and reliably.

Skills & Competencies

• Communication: Good verbal and written communication skills in English.

• Digital Literacy: Basic knowledge of email, WhatsApp, and general phone operations.

• Learning Agility: Ability to learn new product details quickly and adapt to changing workflows.

• Composure: Proven ability to stay calm, polite, and professional under pressure or when dealing with difficult inquiries.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their CV and a brief cover letter highlighting relevant experience via email to: wscareersconsulting@gmail.com Subject of the application should read: Client Service Kubwa