CITY MANAGER AT MAX DRIVE | CITY MANAGER JOBS IN OYO

About Company:

Max Drive - We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

Job Description:

• ​​​​​​​​​​​​​​We are looking for a reliable and highly organized City Manager that will be responsible for  overseeing all aspects of the workspace operation; (people, processes and systems) in order to ensure productivity targets are met.
• The ideal candidate will also be responsible for driving business process optimization; performance and quality output at the location.

Key Responsibilities

• Direct all operational aspects including growth( prospect to activation), operations(vehicle in and out), human resources (resource management),hub administration, and metrics for the profitability of the branch.
• Develop and implement branch metrics and reporting that provide critical insights regarding location performance, and ensure that issues are identified and appropriately addressed in a timely way
• Responsible for the overall administration and performance of the branch from prospecting to activation of champions, ensuring vehicle release, recovery and collection and fleet operations.
• Cooperate closely with the specific job matter experts( Growth; Operations:) in identification and utilization of opportunities, activities at the hub.
• Interface regularly and effectively with the operations and finance teams to continue improving on the systems and processes required to manage the hub portfolio.
• Plan, organize,  direct and control specific day-to-day operations within the location/branch
• Ensure that the location is fully operational and processes are running smoothly.
• Implement and uphold MAX policies and procedures to drive compliance and maintain operational efficiency.
• Achieve specific targets and KPI's as agreed with Growth and Operations leadership.
• Responsible for assigning and managing resources to ensure efficient processes are utilized at the hub, thereby minimizing operational cost and maximizing operational quality.
• Analyze operational performance through direct observation, interpretation of reports and working collaboratively with others.
• Responsible for leading and developing a high-performing team, ensuring consistently high levels of capability and engagement. 
• Work with the Growth/Marketing Team to set clear prospect acquisition targets that are consistent with best practice and benchmarked against high-performing hubs
• Actively support & contribute in critical metric management, Strategic alignment with business, and ensure key inputs are articulated in required forums to support superior service delivery.
• Lead and/or support external/internal audits, identify and control risk and support/drive incident investigations.
• Delivering superior Customer Experience through assertive leadership, coaching, guidance and staff motivation at the location.
• Support the development of a high-performance culture within teams by promoting continuous learning and focusing on meeting/exceeding needs/expectations.
• Operate within People Ops and Health, Safety and Environmental Policies and Guidelines and ensure employees work safely and comply.

Requirements:

Competency Profile
Business Knowledge Competency:

• Business acumen - Ability to understand the business and make strategic decisions in line with the MAX strategies and targets.
• Excellent analytical skills, including the ability to interpret data, identify trends, and make data-driven decisions to achieve operational hub excellence.

Financial Acumen Competency:

• Budgeting: Ability to develop, manage, and oversee the location’s budget and cashflow, ensuring fiscal responsibility and alignment with strategic goals.
• Resource allocation: Efficiently allocate resources, budget, and equipment to maximize city operations. 

Interpersonal Competency:

• Effective communication skills with the ability to influence stakeholders, build consensus, and present complex information clearly and concisely.
• Emotional intelligence skills with the ability to manage people’s emotions and ensure collaboration resulting in high productivity 

Leadership Competency:

• Strong leadership skills with the ability to inspire and motivate teams, foster a culture of collaboration and innovation, and drive performance excellence.
• Demonstrated ability to lead cross-functional projects, drive change, and achieve measurable results in a fast-paced, dynamic environment
• Strong bias for Impact based Action: MAX works at a very rapid pace & that is what would be expected.
• Extraordinary Change Management skills: Processes, Policies, Training & Systems
• Decision Making: Ability to make informed and effective decisions, considering all relevant factors and potential impacts.
• Influence and Persuasion: Gaining the trust and support of stakeholders, building consensus and fostering collaboration.
• Crisis Management: Ability to effectively manage and lead the location through emergencies and crises, ensuring employees safety and business continuity.

Customer Service Competency:

• Service Excellence: Ensures that hub administrative services are responsive, timely, accessible, and meet the needs of the location’s employees.
• Employee Satisfaction: Ability to promote a positive work environment, ensuring hub employees are motivated, engaged, and satisfied. Implementing initiatives that enhance employee well-being and productivity.

Salary

Application Closing Date: Not specified

Application Instructions:

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